Why Hasn't My USDT Transfer to the USDT Margin Account Arrived?

Question

Accepted Answer

A transfer from Spot to your USDT Margin Account can show as pending for a short time, so wait a moment and refresh the page. If the transfer fails, the USDT is refunded to your Spot account and you get a notification. If Spot was debited but nothing arrives after a while, contact Pluang Care.

Symptom / ConditionPossible CauseSolution

The transfer shows as pendingTransfers can take a short time to process.Wait a moment, then refresh the page.
The transfer failedThe transfer couldn't be completed.The USDT is refunded to your Spot account and you get a notification. Check your Spot balance, then try the transfer again.
You can't submit the transferYou don't have enough USDT in your Spot account.Buy more USDT first, or transfer a smaller amount.
Your Spot USDT was debited, but your margin balance still hasn't been credited after a whileThe transfer may need to be checked by Pluang Care.Contact Pluang Care with the transaction details.

If the issue persists:
If your Spot USDT was debited but your USDT Margin Account still hasn't been credited after a while, contact Pluang Care via live chat in the app or email tanya@pluang.com with the transaction details: the amount, the date and time of the transfer, and a screenshot of the transaction if you have one.

Related questions:
Q: Will I lose my USDT if the transfer fails?No. If a transfer fails, the USDT is refunded to your Spot account and you get a notification. You can then try the transfer again.
Q: Can I use my IDR balance as Crypto Futures margin?No. Crypto Futures is USDT-margined, so only USDT can be moved into your USDT Margin Account. Buy USDT first, then transfer it.
Q: What details should I send Pluang Care?The transfer amount, the date and time you made it, and a screenshot of the transaction if you have one. This helps Pluang Care trace the transfer.
Q: Can I move USDT back to Spot later?Yes, up to your Available to Move amount. Margin held by open positions and orders can't be moved, and unrealised losses reduce what you can move.

Why Hasn't My USDT Transfer to the USDT Margin Account Arrived?

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Symptom / Condition	Possible Cause	Solution
The transfer shows as pending	Transfers can take a short time to process.	Wait a moment, then refresh the page.
The transfer failed	The transfer couldn't be completed.	The USDT is refunded to your Spot account and you get a notification. Check your Spot balance, then try the transfer again.
You can't submit the transfer	You don't have enough USDT in your Spot account.	Buy more USDT first, or transfer a smaller amount.
Your Spot USDT was debited, but your margin balance still hasn't been credited after a while	The transfer may need to be checked by Pluang Care.	Contact Pluang Care with the transaction details.