Why Was My Crypto Futures Position Liquidated When the Chart Never Reached My Liquidation Price?
The Crypto Futures chart shows the last price, which is the price of the most recent trade on the order book. Liquidation is triggered by the mark price instead, a weighted average of prices across major global crypto exchanges. The two usually move together but can briefly drift apart, so the mark price can reach your liquidation price before the chart does.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Position was liquidated, but the chart never touched the liquidation price | Liquidation follows the mark price, not the last price on the chart. The mark price reached your liquidation price first. | This is how liquidation works on Pluang, not a system error. For future positions, give yourself more room by adding margin or using lower leverage, so a short gap between the two prices is less likely to matter. |
| The chart moved past your liquidation price, but the position stayed open | The same mechanism in reverse. The last price crossed the level briefly, but the mark price did not. | No liquidation is expected while the mark price stays short of your liquidation price. Your position is still close to its limit, though, so consider adding margin or reducing the position. |
| You can't find your liquidation price on the chart | The liquidation price is not drawn on the chart. | Don't use the chart to judge how close you are to liquidation. Use your position's liquidation price and your margin level in the app instead. |
| Your Stop Loss triggered, but the chart never reached your Stop Loss price | Stop Loss orders trigger on the mark price, the same price liquidation uses, not the last price shown on the chart. | This is expected, not an error. Once triggered, a Stop Loss set to Market execution closes your position at the best available price on the order book, so the final price can differ from both your Stop Loss price and the chart. |
If the issue persists:
If you have questions about a specific liquidation, contact Pluang Care via live chat in the app or email tanya@pluang.com with the contract name and the approximate time of the liquidation.
Related questions:
Q: Does this mean my liquidation was an error?
No. Liquidation is designed to follow the mark price, so it can happen while the chart is still short of your liquidation price. Both prices were working as intended.
Q: Why doesn't Pluang use the chart price for liquidation?
Because one thin or unusual trade on a single order book could otherwise force liquidations. The mark price draws on several major exchanges, which makes it harder for a brief spike to close your position.
Q: Does my Stop Loss follow the same price as liquidation?
Yes. A Stop Loss triggers on the mark price, the same price liquidation uses, not the last price shown on the chart. As long as your Stop Loss sits before your liquidation price, the mark price reaches your Stop Loss first.
Q: How far apart can the chart price and the mark price get?
They usually stay close. The gap tends to widen during sharp price moves or on contracts with thin trading activity, and there is no fixed limit on how large it can briefly become.
Q: How can I lower the chance of being liquidated this way?
Use lower leverage, add margin to open positions, and set a Stop Loss before your liquidation price. Isolated margin also caps any loss to the margin allocated to that one position.