Investment
Features
FeesSafety
Academy
More
Pluang+
Troubleshooting guide

Why Can't I Move My Whole USDT Margin Balance Back to Spot?

Only the Available to Move amount can be transferred back to Spot. Margin held by your open positions and pending orders stays in the USDT Margin Account, and unrealised losses reduce Available to Move, while unrealised profits don't add to it. To free more, close or reduce positions or cancel pending orders.


Symptom / ConditionPossible CauseSolution
Available to Move is lower than your total USDT margin balanceMargin held by your open positions and pending orders can't be moved.Close or reduce positions, or cancel pending orders you no longer need, to release that margin.
Available to Move went down even though you didn't tradeUnrealised losses on your open positions reduce Available to Move.Available to Move changes with prices while your positions are open. To release margin, close or reduce the position.
Your position is in profit, but Available to Move didn't go upUnrealised profits don't add to Available to Move.Close or reduce the position to realise the profit. Realised profit becomes part of your USDT margin balance.
The margin of your Isolated position isn't includedMargin allocated to an Isolated position is held separately for that position.Close or reduce the Isolated position to release its margin.
A warning appears when you try to move USDT outYour account is in a margin call, and moving USDT out can bring on liquidation.Reduce your positions or move a smaller amount. Taking margin out during a margin call raises your risk of liquidation.

If the issue persists:

If your Available to Move amount still looks wrong after you have closed your positions and cancelled your pending orders, contact Pluang Care via live chat in the app or email tanya@pluang.com with a screenshot of your USDT Margin Account balance.


Related questions:

Q: What is Available to Move?
It is the part of your USDT margin balance that you can move back to Spot. It excludes margin held by open positions and orders, and it is reduced by unrealised losses.

Q: Why don't my unrealised profits count towards Available to Move?
Unrealised profits don't add to Available to Move while the position is open. Closing or reducing the position realises the profit, which then becomes part of your USDT margin balance.

Q: Does cancelling a pending order free its margin?
Yes. The margin for the cancelled part of the order is released. Any part that filled before the cancel has already become a position and keeps its margin.

Q: Can I move USDT out during a margin call?
Moving USDT out during a margin call triggers a warning, because it can bring on liquidation. It is safer to add margin or reduce your positions first.