Why Can't I Switch Between Cross and Isolated Margin on Crypto Futures?

Question

Accepted Answer

Margin mode is set per contract, and it can't be changed while that contract has an open position or pending orders. Close the position and cancel every pending order on that contract, including pending Limit Close orders, then switch the mode. Other contracts are unaffected, and switching is free.

Symptom / ConditionPossible CauseSolution

The app tells you the margin mode can't be changedThe contract still has an open position.Close the position on that contract, then switch the margin mode. Positions on other contracts can stay open.
You have no open position, but the switch is still refusedA pending Limit order is still waiting on that contract.Cancel all pending orders on that contract, then try again.
You closed part of the position, but still can't switchAny remaining open quantity still counts as an open position. Pending Limit Close orders also block the change.Close the rest of the position and cancel any pending Limit Close orders on that contract.
You switched the mode on one contract, but other contracts still use the old modeMargin mode is set per contract, not for your whole account.Change the mode separately on each contract you want to switch.

If the issue persists:
If you have closed every position and cancelled every pending order on the contract and still can't switch the margin mode, contact Pluang Care via live chat in the app or email tanya@pluang.com with the contract name.

Related questions:
Q: Does switching margin mode cost anything?No. Switching between Cross and Isolated margin is free in either direction. The only requirement is that the contract has no open position and no pending orders.
Q: Does switching on one contract affect my other positions?No. Margin mode is set per contract, so changing it on one contract leaves your positions and orders on every other contract as they are.
Q: What is the difference between Cross and Isolated margin?On Cross margin, your whole shared balance backs all your Cross positions. On Isolated margin, a loss is capped to the margin allocated to that one position.
Q: Do I pay a fee to close my position so I can switch?Closing a position is a trade, so the usual trading fee applies. Check the fee breakdown shown before you confirm the order.

Why Can't I Switch Between Cross and Isolated Margin on Crypto Futures?

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Symptom / Condition	Possible Cause	Solution
The app tells you the margin mode can't be changed	The contract still has an open position.	Close the position on that contract, then switch the margin mode. Positions on other contracts can stay open.
You have no open position, but the switch is still refused	A pending Limit order is still waiting on that contract.	Cancel all pending orders on that contract, then try again.
You closed part of the position, but still can't switch	Any remaining open quantity still counts as an open position. Pending Limit Close orders also block the change.	Close the rest of the position and cancel any pending Limit Close orders on that contract.
You switched the mode on one contract, but other contracts still use the old mode	Margin mode is set per contract, not for your whole account.	Change the mode separately on each contract you want to switch.