Why Can't I Trade Crypto Futures Right Now?
Crypto Futures trades 24/7, so if trading is suddenly unavailable, the exchange may have put Crypto Futures or a single contract under maintenance, or temporarily restricted a contract to orders that close or reduce positions. The app shows a banner with the details and, for maintenance, when it ends. Wait until then and try again.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| A banner says Crypto Futures is under maintenance | The exchange has put Crypto Futures under maintenance. | Wait until the maintenance ends. The banner shows when it is expected to end. Then try again. |
| You can't trade one contract, but other contracts work | That contract is under maintenance, or the exchange has temporarily restricted it. | Check the banner on that contract for details. During a restriction, only orders that close or reduce positions are accepted, so you can still close or reduce an existing position. |
| The app asks you to take the Knowledge Test | You haven't passed the Knowledge Test yet. It is required before your first Crypto Futures trade, unless you traded Crypto Futures on Pluang before 25 September 2026. | Complete the Knowledge Test in the app, then place your order. |
| You can't open Crypto Futures or place an order | A verification step on your account is still outstanding. | The app shows any verification step still needed. Complete it, then try again. |
| Your order can't be placed because of your balance | Your USDT Margin Account has no USDT, or not enough for the order. | Move USDT from Spot to your USDT Margin Account, then place the order. |
| You can only close or reduce positions | Your margin level is above 75%, the Final Margin Call. | Add margin or reduce positions to bring your margin level down. |
If the issue persists:
If there is no banner, you have passed the Knowledge Test, no verification step is outstanding and your USDT Margin Account has USDT, but you still can't trade, contact Pluang Care via live chat in the app or email tanya@pluang.com with the contract name and a screenshot of what the app shows.
Related questions:
Q: Does Crypto Futures have trading hours?
No. Crypto Futures trades 24/7, including weekends and holidays. If trading is unavailable, check the app for a maintenance or restriction banner.
Q: Can I close my positions while a contract is restricted?
Yes. When a contract is restricted, the exchange accepts only orders that close or reduce positions, so you can still close or reduce what you hold.
Q: Who puts Crypto Futures under maintenance?
The exchange. It can put all of Crypto Futures, or a single contract, under maintenance, and the app shows a banner with the details and when it ends.
Q: What if I'm not sure what's blocking me?
Check the app for a maintenance or restriction banner, a Knowledge Test prompt or a verification step. If none of these appears, contact Pluang Care.