Why Didn't My Limit or Stop Order Execute When the Chart Reached My Price?

Question

Accepted Answer

Your order may not have executed because a buy order uses the buy price and a sell order uses the sell price, which differ by the spread, so the price on the chart isn't always the price your order uses. An order can also show as Failed if it couldn't be filled in full, or expire at market close if it's a Day order. Orders don't execute while the market is closed or in a daily break.

Symptom / ConditionPossible CauseSolution
  The chart reached your price, but your order is still activeA buy order uses the buy price and a sell order uses the sell price, and the two differ by the spread. The price on the chart isn't always the price your order uses, so the price your order needs may not have reached your level yetLeave the order in place, or cancel it and place a new one at a different price. A Buy (Long) order needs the buy price to reach your level, and a Sell (Short) order needs the sell price to reach it.
  Your order shows as FailedOrders fill in full or not at all, with no partial fills. When your price was reached, the full order couldn't be filled at that moment, for example in a fast market, so nothing was filledCheck the order's status in the instrument's Orders tab. Check the current price, then place the order again.
  Your Limit or Stop order to close a position didn't fill, and the position is still openIn a fast market, a Limit or Stop exit may not fill: if the full order can't be filled when its price is reached, it shows as Failed and nothing is closedKeep watching your position until it's closed: while it's open, it still affects your margin level. Place the exit order again, or tap "Close Position" in the "Your Position" card on the instrument's page.
  Your order is no longer active after the market closedIt was a Day (Good till market close) order, which expires when the market closesPlace the order again. To keep an order active after the market closes, choose GTC (Good till cancelled) under "More settings" → "Time in Force".
  Your order didn't execute on a weekend, early on Monday morning or during a daily trading breakThe market was closed or in a daily trading break, and orders don't execute then. Commodities trades Monday 06.00 to Saturday 05.00 WIB. Gold and silver pause daily 05.00–06.00 WIB, and Brent crude pauses 05.00–08.00 WIB, Tuesday to Friday. During US Daylight Saving Time, every time is one hour earlier (Monday 05.00 to Saturday 04.00 WIB)Wait until the market reopens. Check that your order is still active in the instrument's Orders tab; a Day order expires at market close.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include the instrument, the order type, your Limit or Stop price, the time the chart reached it, and a screenshot of the order in the Orders tab.

Related questions:
Q: Which price does my Limit or Stop order use?A buy order uses the buy price and a sell order uses the sell price. The gap between them is the spread, which is already built into the price. So a Buy (Long) order needs the buy price to reach your level, and a Sell (Short) order needs the sell price to reach it.
Q: Why does my order show as Failed?Orders fill in full or not at all. Sometimes an order can't be filled in full at the moment it's executed, for example a Limit or Stop order when its price is reached in a fast market. It then shows as Failed, nothing is filled, and you can place it again.
Q: How long does a Limit or Stop order stay active?It depends on the validity you choose under "More settings" → "Time in Force". A Day (Good till market close) order expires when the market closes, while a GTC (Good till cancelled) order stays active after the market closes. The order confirmation shows when a Limit order expires.
Q: Where can I check what happened to my order?On the instrument's page, open the Orders tab to see your orders and their status. Your executed trades are also in Transaction History, under the Asset tab with the Commodities filter.
Q: Will a Limit or Stop order always close my position?No. A Limit or Stop exit may not fill in a fast market: if the full order can't be filled when its price is reached, it shows as Failed and your position stays open. Take Profit and Stop Loss are coming. For now, you can place a Limit or Stop order in the opposite direction to exit at a price you choose, but keep watching your position until it's closed, and keep your margin level well above 80%.

Symptom / Condition	Possible Cause	Solution
The chart reached your price, but your order is still active	A buy order uses the buy price and a sell order uses the sell price, and the two differ by the spread. The price on the chart isn't always the price your order uses, so the price your order needs may not have reached your level yet	Leave the order in place, or cancel it and place a new one at a different price. A Buy (Long) order needs the buy price to reach your level, and a Sell (Short) order needs the sell price to reach it.
Your order shows as Failed	Orders fill in full or not at all, with no partial fills. When your price was reached, the full order couldn't be filled at that moment, for example in a fast market, so nothing was filled	Check the order's status in the instrument's Orders tab. Check the current price, then place the order again.
Your Limit or Stop order to close a position didn't fill, and the position is still open	In a fast market, a Limit or Stop exit may not fill: if the full order can't be filled when its price is reached, it shows as Failed and nothing is closed	Keep watching your position until it's closed: while it's open, it still affects your margin level. Place the exit order again, or tap "Close Position" in the "Your Position" card on the instrument's page.
Your order is no longer active after the market closed	It was a Day (Good till market close) order, which expires when the market closes	Place the order again. To keep an order active after the market closes, choose GTC (Good till cancelled) under "More settings" → "Time in Force".
Your order didn't execute on a weekend, early on Monday morning or during a daily trading break	The market was closed or in a daily trading break, and orders don't execute then. Commodities trades Monday 06.00 to Saturday 05.00 WIB. Gold and silver pause daily 05.00–06.00 WIB, and Brent crude pauses 05.00–08.00 WIB, Tuesday to Friday. During US Daylight Saving Time, every time is one hour earlier (Monday 05.00 to Saturday 04.00 WIB)	Wait until the market reopens. Check that your order is still active in the instrument's Orders tab; a Day order expires at market close.