Why Can't I See Commodities in My Pluang App?

Question

Accepted Answer

Commodities is rolling out gradually, so it may not have reached your account yet. Update the Pluang app to the latest version, close and reopen it, then check Explore → Commodities → Leverage. If it still isn't there, it will appear as the rollout reaches your account. You also need Global & Yield Asset Verification before you can trade.

Symptom / ConditionPossible CauseSolution
  There's no Commodities in ExploreYour Pluang app isn't on the latest versionUpdate the app to the latest version, close and reopen it, then check Explore → Commodities → Leverage again.
  You've updated the app, but Commodities still isn't in ExploreCommodities is rolling out gradually and hasn't reached your account yetNothing is wrong with your app or account. Commodities will appear in Explore as the rollout reaches your account. Keep your app updated.
  You can see Commodities, but you can't start tradingYour Global & Yield Asset Verification isn't complete yet, and it's required before you can tradeComplete Global & Yield Asset Verification in the Pluang app, then return to Commodities. The first time you tap Buy (Long) or Sell (Short), a Disclaimer appears. Tap Confirm to agree to the Commodities Trading Rules, and your Commodities account is set up automatically within seconds. There's no separate wallet-activation step.
  You're looking on Pluang Web Trading or through an AI agentCommodities is available in the Pluang app only for nowOpen the Pluang app on your phone. Web Trading and Agentic Trading access aren't available yet.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include your phone model and app version, and a screenshot of your Explore tab.

Related questions:
Q: Where do I find Commodities in the Pluang app?Go to Explore → Commodities → Leverage. From there, tap gold (XAUUSD), silver (XAGUSD) or Brent crude (UKOUSD) to open it.
Q: When will Commodities appear in my app?There's no set date for each account. Commodities is rolling out gradually, so keep your app updated and it will appear as the rollout reaches your account.
Q: Do I need to pass a test or accept terms to trade Commodities?There's no knowledge test. You need completed Global & Yield Asset Verification, and the first time you trade, you accept the Commodities Trading Rules.
Q: Can I trade Commodities on Pluang Web?Not yet. Commodities is available in the Pluang app only. Web Trading and Agentic Trading access aren't available yet, and no date has been announced.

Symptom / Condition	Possible Cause	Solution
There's no Commodities in Explore	Your Pluang app isn't on the latest version	Update the app to the latest version, close and reopen it, then check Explore → Commodities → Leverage again.
You've updated the app, but Commodities still isn't in Explore	Commodities is rolling out gradually and hasn't reached your account yet	Nothing is wrong with your app or account. Commodities will appear in Explore as the rollout reaches your account. Keep your app updated.
You can see Commodities, but you can't start trading	Your Global & Yield Asset Verification isn't complete yet, and it's required before you can trade	Complete Global & Yield Asset Verification in the Pluang app, then return to Commodities. The first time you tap Buy (Long) or Sell (Short), a Disclaimer appears. Tap Confirm to agree to the Commodities Trading Rules, and your Commodities account is set up automatically within seconds. There's no separate wallet-activation step.
You're looking on Pluang Web Trading or through an AI agent	Commodities is available in the Pluang app only for now	Open the Pluang app on your phone. Web Trading and Agentic Trading access aren't available yet.