Why Is My Commodities Account Taking Long to Set Up?
Setup can take longer because of an unstable connection, an outdated app, incomplete Global & Yield Asset Verification, the app closing before setup finished, or a temporary delay. Your Commodities account is normally set up automatically within seconds after you tap Confirm on the Disclaimer that appears the first time you tap Buy (Long) or Sell (Short). There's no separate wallet-activation step.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You tapped Confirm on the Disclaimer, but setup keeps loading | Your internet connection is unstable or slow | Switch to a stable Wi-Fi or mobile data connection, then tap Buy (Long) or Sell (Short) again. |
| Setup doesn't start or doesn't finish, and you haven't updated the app for a while | Your Pluang app isn't on the latest version | Update the app to the latest version, close and reopen it, then tap Buy (Long) or Sell (Short) again. |
| You can see Commodities, but setup doesn't go through | Your Global & Yield Asset Verification isn't complete. It's required before you can trade Commodities | Complete Global & Yield Asset Verification in the Pluang app, then return to Commodities and tap Buy (Long) or Sell (Short) again. |
| The app closed before setup finished | Setup was interrupted before it could finish | Close the app fully and reopen it. Go to Explore → Commodities → Leverage, open the instrument you want and tap Buy (Long) or Sell (Short) again. If the Disclaimer appears, tap Confirm. |
| Your connection is stable and your app is up to date, but setup is still taking longer than usual | A temporary delay | Wait a while, then tap Buy (Long) or Sell (Short) again. If setup still doesn't finish, contact Pluang Care. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Include your phone model and app version, and a screenshot of what you see.
Related questions:
Q: How long does it take to set up a Commodities account?
Usually only seconds. Your Commodities account is set up automatically after you tap Confirm on the Disclaimer, the first time you tap Buy (Long) or Sell (Short). It can take longer if your connection is unstable, your app is outdated or there's a temporary delay.
Q: Do I need a separate step to set up my USD Margin (Commodities) wallet?
No. There's no separate wallet-activation step. Your Commodities account is set up automatically when you tap Confirm on the Disclaimer. To fund the wallet, move USD from USD Cash or convert from your Rupiah balance.
Q: What happens when I tap Confirm on the Disclaimer?
You agree to the Commodities Trading Rules, and your Commodities account is set up automatically, usually within seconds. Each order confirmation also states that you agree to Pluang's Terms & Conditions and the product's Trading Rules.
Q: Do I need Global & Yield Asset Verification to trade Commodities?
Yes. Global & Yield Asset Verification must be complete before you can trade Commodities. There's no knowledge test.
Q: What should I do if the app closed before setup finished?
Close the app fully, reopen it, and tap Buy (Long) or Sell (Short) again on the instrument you want. If the Disclaimer appears, tap Confirm to finish setting up your Commodities account.