What Support Is Available If an AI Agent Executes a Trade I Didn't Intend?

If an AI agent connected through Pluang Agentic Trading executes a trade you didn't intend, you can reach support through the same contact channels Pluang uses for any other transaction issue. Your first move should be to immediately revoke the agent's access from your account settings, which stops it from taking any further unintended actions. Next, review the trade's details in your Pluang portfolio and transaction history to confirm what was executed, at what price, and when. Then contact Pluang customer support and share those details for review. A formal, agent-specific dispute process hasn't been published yet; each report is reviewed case by case.

What to do, in order:

1. Revoke the agent's access immediately to stop any further action on your account.
2. Review the trade in your portfolio and transaction history — asset, quantity, price, and timestamp.
3. Note down the transaction ID if available.
4. Contact Pluang customer support via in-app live chat, email, or the call center with these details.
5. Keep monitoring your account in case related activity also needs to be flagged.

Pluang does not guarantee an automatic reversal or refund of a trade simply because it was executed by an AI agent — each case is reviewed on its own facts.

Q: Will Pluang automatically reverse a trade my AI agent placed by mistake?
Not automatically. Each report is reviewed individually based on the transaction details you provide, which is why revoking access and reporting promptly matters.

Q: Do I need the exact transaction ID to contact support?
It helps, but it's not mandatory — you can describe the trade from your portfolio or transaction history instead.

Q: Is contacting support about an AI agent trade different from a normal transaction dispute?
The contact channels are the same — just mention the trade was executed via a connected AI agent. A separate, agent-specific dispute process hasn't been published yet; these are handled case by case through standard support.

Q: Should I revoke access before or after contacting support?
Revoke access first, then contact support right after.