Are My Funds and Assets Safe During the 24-Hour Security Hold?
Yes. Your funds and assets are completely untouched during the 24-hour security hold — nothing is deducted, moved, converted, sold or held back from you. The hold pauses two features for 24 hours; it does not touch your balance, your holdings, or your ownership of them. Your cash balance stays exactly where it was, your positions keep tracking the market, and you keep full visibility of everything in your portfolio the whole time. This is not Pluang withholding your money and it is not a sign that anything has gone wrong with your account. It is the opposite: the hold exists specifically to protect your balance, by making sure that a change to your account details cannot be turned into an immediate withdrawal by someone who is not you.
What the hold does and does not affect:
| Unaffected | Your cash balance and its amount |
|---|---|
| Unaffected | Every asset you hold, and its market value |
| Unaffected | Your ownership of those assets and the protection arrangements that apply to them |
| Unaffected | Your ability to see all of it, buy, sell, or top up |
| Paused for 24 hours | Cashout and Crypto Send only |
Three things this is not:
- Not a fault or a bug. The hold is working as designed. A cashout that will not go through in the 24 hours after an account change is the expected behaviour, not a broken one.
- Not Pluang holding your balance. Nothing is being retained, reviewed or approved by anyone. There is no decision being made about your money — only a timer running down.
- Not your account being frozen or blocked. A frozen account cannot be used at all and every device is logged out of it. If you can log in and see your portfolio, your account is active.
Why this protects you rather than restricting you. Account takeovers follow a predictable sequence: get access, change the recovery details so the real owner is locked out, then move the money out before they notice. The 24-hour hold breaks that sequence at its most important point. It means that even in the worst case — someone else has your account and has already changed your email and phone number — they still cannot get your money out today, and you have a full day in which to discover it and act. Every genuine user who waits a day is paying a small price for a protection that works when it matters.
If you believe someone else does have access to your account, do not wait for the hold to expire. Use Account Freeze to lock the whole account immediately, which also logs out every device, and contact Pluang Care.
Related questions:
Q: Is Pluang holding or reviewing my money during the hold?
No. Nothing is being held for review, assessed or approved by anyone, and no person is involved in the decision at all. Your balance is simply sitting in your account as normal while a 24-hour timer runs down on two features. The moment it expires, cashout is available again with no approval step of any kind.
Q: Does the 24-hour hold mean my account has been frozen?
No, and the two are genuinely different. Account Freeze is something you switch on yourself: it locks the entire account, logs out every device, and requires a face and liveness check to reverse. The 24-hour hold is applied automatically by the system, pauses only cashout and Crypto Send, leaves everything else working, and expires by itself.
Q: Can I still see my balance and portfolio during the hold?
Yes, in full and in real time. Your balances, holdings, market values, profit and loss and transaction history are all visible exactly as normal. Nothing is hidden or greyed out except the cashout and Crypto Send actions themselves — which is a useful way to confirm the hold is what you are looking at.
Q: Does the hold mean Pluang suspects me of something?
No. The hold is applied automatically to every account that completes one of the triggering activities, with no assessment of you, your behaviour or your transaction history. It is not a flag, not a warning and not connected to any review of your account. A long-standing user with a spotless history gets exactly the same 24 hours as anyone else.
Q: What should I do if I think someone else changed my account details?
Act immediately rather than waiting out the hold. Freeze your account from Privasi dan Keamanan → Kontrol Akun → Bekukan Akun Sementara, which locks it and logs out every device, then contact Pluang Care via in-app live chat, tanya@pluang.com, or (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB). The 24-hour hold buys you the time to do exactly this.