What Can I Still Do During the 24-Hour Security Hold?
During the 24-hour security hold on Pluang, everything except cashout and Crypto Send keeps working. You can log in, view your full portfolio and balances, buy and sell across every asset class, top up your balance, and use every other feature of the app exactly as before. Only the two routes that move value out of your account are paused. This is deliberate: the hold is designed as a cooling-off period on money-out, not as a restriction on your account, so it is built to interfere with your investing as little as possible. If you are seeing anything else fail during this window — a login you cannot complete, a buy order that will not submit, a portfolio that will not load — that is a separate issue and not the security hold.
Available as normal during the hold:
- Logging in with your PIN, biometrics or OTP
- Viewing your portfolio, balances, holdings and transaction history
- Buying and selling — Indonesian stocks and ETFs, US stocks, options, crypto, crypto futures, gold, mutual funds and Pockets
- Topping up your balance by any method
- Downloading reports, and viewing your account and profile settings
- Receiving crypto into your Pluang account
Paused for 24 hours:
- Cashout — withdrawing funds to your bank account or e-wallet
- Crypto Send — transferring crypto out to another wallet or address
Why the split falls where it does. Buying and selling moves value between assets inside your account, where Pluang can still trace and recover it if something has gone wrong. Cashout and Crypto Send move value out, past the point where Pluang can reverse it. The hold is placed at exactly the line where an action stops being recoverable — which is also why a hold on money-out is enough on its own, and a full account lock is not needed.
If you actually need your account locked down, because you believe someone else has access to it, the 24-hour hold is not the tool for that — use Account Freeze, which locks the whole account in seconds and logs out every device.
Related questions:
Q: Can I still buy and sell during the 24-hour security hold?
Yes, completely normally, across every asset class Pluang offers. Orders submit, execute and settle exactly as they would at any other time, and there is no reduced limit or extra verification step. The hold has no effect on trading whatsoever — it touches only cashout and Crypto Send.
Q: Can I still top up during the 24-hour security hold?
Yes. Every top-up method works normally — virtual account, BCA direct transfer, QRIS and GoPay. Only money leaving your account is paused, never money coming in. A top-up made during the hold lands in your balance as usual and is immediately available for buying and selling.
Q: Can I still receive crypto during the hold?
Yes. Crypto coming in to your Pluang wallet is unaffected — the hold covers Crypto Send, which is crypto going out. Deposits credit to your account as normal and can be traded straight away. You simply cannot send crypto back out again until the 24 hours have passed.
Q: Can I sell assets during the hold so the cash is ready to withdraw afterwards?
Yes, and this is a sensible way to use the window. Selling is unaffected, so you can liquidate whatever you plan to withdraw while the hold is running and have the cash sitting in your balance. The moment the 24 hours pass, cashout is available and the funds are ready to go.
Q: Something other than cashout is failing — is that the hold too?
No. The hold affects cashout and Crypto Send only. If a login, order, top-up or page load is failing, the cause is something else — check that your app is on the latest version and your connection is stable, then contact Pluang Care via in-app live chat, tanya@pluang.com, or (021) 8063 0065 (Mon–Fri 09:00–18:00 WIB).