How can I recognise a fake Pluang app or account and avoid scams in Pluang's name?
To avoid fake Pluang apps and scams, install Pluang only from Google Play or the Apple App Store and never share your OTP, PIN or bank card details: Pluang never asks for them through any channel. Copies of the app offered on other websites can be fake or tampered with, and a link sent by message, email or social media ad is not a way to download Pluang. Pluang Care only works through in-app live chat, email at tanya@pluang.com and the call center at (021) 8063 0065, and the only WhatsApp numbers Pluang uses to chat with you are its three Pluang+ contact numbers. Pluang may also send your login OTP by WhatsApp; never share that code with anyone. Pluang never asks you to transfer money or make transactions outside the app, and never promises guaranteed returns. The products in the app are run by licensed companies you can check yourself: PT Bumi Santosa Cemerlang, PT PG Berjangka, PT Pluang Maju Sekuritas, PT Sarana Santosa Sejati and PT Pluang Emas Sejahtera. If something does not match, stop and confirm through in-app live chat before you reply or pay.
Pluang's official channels
| Channel | Official details |
|---|---|
| App | The Pluang app from Google Play (Android) or the Apple App Store (iOS) |
| Website and Web Trading | pluang.com |
| In-app live chat | Available inside the Pluang app. If you cannot get into the app, use the live chat at pluang.com/faq |
| tanya@pluang.com | |
| Call center | (021) 8063 0065, Monday to Friday, 09:00–18:00 WIB |
| +62 811-1045-6456 (Customer Experience team, follow-ups on reports you have already made); +62 811-8112-6007 and +62 811-1053-8619 (Pluang+ team) | |
| Social media | Accounts linked from the Pluang app or pluang.com, such as Instagram and X @pluang_id, and the one-way Telegram channel Pluang Official (@OfficialPluang). Pluang does not provide customer support through social media direct messages |
Warning signs and what to do
| Warning sign | What to do |
|---|---|
| Someone asks for your OTP, PIN or bank card details, such as your card number, CVV or ATM PIN | Do not share them. Pluang never asks for these through any channel, including its own official numbers |
| A WhatsApp number other than the three above, or a personal number, says it is Pluang | Do not reply with any details. Check through in-app live chat, then block and report the number |
| A link or file asks you to download the Pluang app | Do not install it. Download Pluang only from Google Play or the App Store |
| You are asked to transfer money, or make a transaction, outside the Pluang app | Stop. Pluang does not ask users to transact outside the app |
| An offer promises fixed or fast profits, or invites you to an exclusive trading group in Pluang's name | Do not join or pay. Pluang never promises investment returns |
| Someone asks you to install a remote-access or screen-sharing app | Refuse. Pluang never asks for this |
| A company or account uses Pluang's name but is not one of the licensed companies behind Pluang | Check the company on OJK's or Bappebti's official channels, or ask Kontak OJK on 157 |
The companies behind Pluang: PT Bumi Santosa Cemerlang runs Crypto and Crypto Futures (OJK); PT PG Berjangka runs US Stocks, ETFs and Options (OJK) and Commodities (Bappebti); PT Pluang Maju Sekuritas with PT Sarana Santosa Sejati run Indonesian Stocks (OJK); PT Sarana Santosa Sejati distributes Mutual Funds (OJK); and PT Pluang Emas Sejahtera runs Gold (Bappebti). A message that names a different company, or uses one of these names to ask for a transfer outside the app, is a warning sign.
Investments on Pluang can go up or down in value, so any offer of fixed profits in Pluang's name is a warning sign.
Find Pluang's official contact channels on pluang.com/en/hubungi-pluang, and read Pluang's own scam warning on Pluang Akademi (in Indonesian).
Related questions:
Q: Will Pluang ever call or message me asking for my OTP or PIN?
No. Pluang never asks for your OTP, PIN, authenticator code or bank card details through any channel, including phone calls, WhatsApp, SMS, email and its own official numbers. Treat any such request as a scam, however official or urgent it looks. Pluang Care never needs these codes to help you, so anyone who asks for them while claiming to be Pluang is not Pluang.
Q: Which WhatsApp numbers does Pluang use?
To chat with you, Pluang uses only its three Pluang+ contact numbers: +62 811-1045-6456, which the Customer Experience team uses to follow up on reports you have already made, and +62 811-8112-6007 and +62 811-1053-8619, used by the Pluang+ team. Save them so you can recognise them. Pluang may also send your login OTP by WhatsApp; never share that code with anyone. Treat any other number that claims to be Pluang with caution, even if it shows Pluang's logo or knows some of your details.
Q: I found a Pluang customer service number through a Google search. Is it safe to use?
Check it first. Scammers place fake contact numbers, websites and WhatsApp accounts in search results, using Pluang's name. Compare any number or link with the official channels in the table above, and if it is not there, do not call or message it. When in doubt, use in-app live chat, which you reach from the official app itself.
Q: What should I do if I already shared my OTP or PIN, or entered it on a suspicious link?
Act straight away. Freeze your account in the app under Settings → Privacy and Security → Account Control → Freeze Account. This logs out every device and blocks all money going out. Then contact Pluang Care through the live chat at pluang.com/faq or the call center so the team can help. Once you have access again, change your PIN, check your account activity and report any transaction you do not recognise.
Q: What happens if someone logs in to my Pluang account from a new device?
The login itself is not blocked, but on a device that has never accessed your account, Pluang requires a selfie-based Face Match and Liveness Check before sensitive actions: Reset PIN, Forgot PIN, Cashout and Crypto Send. Up to 3 attempts are allowed; after that, Pluang emails a request for manual verification by video call. Even after verification succeeds, Cashout and Crypto Send stay blocked for a further 24 hours.
Last updated: 1 November 2026