Can I Cancel a Mutual Fund Transaction on Pluang?

No, you cannot cancel a mutual fund transaction on Pluang: a purchase or sale made through the Pluang app cannot be cancelled once submitted. Once you submit a transaction, it is verified by the Pluang team straight away and then processed by the custodian bank, so it cannot be withdrawn. This applies to both purchases and sales, whatever time you place them. Check the fund, the amount and the timing before you confirm: a transaction completed before 13:00 WIB on an exchange day gets that day's NAV (Net Asset Value, or NAB), while one completed at or after 13:00 WIB, or on a weekend or national holiday, gets the next exchange day's NAV. If you make a mistake with the amount of a purchase, such as uploading a proof of transfer for a different amount from your order, the outcome depends on when you placed the order and when you correct it, and in some cases you need to request a refund by email at tanya@pluang.com.

If your proof of transfer does not match your purchase amount

• Order placed before the cut-off: for example, you create a mutual fund purchase of Rp100,000 before the 13:00 WIB cut-off, but the proof of transfer you upload shows Rp50,000. If you then create a new Rp50,000 purchase after the cut-off and upload the same proof of transfer, the transaction is automatically read as failed, and you must request a refund by email at tanya@pluang.com.
• Order placed after the cut-off: for example, you create a mutual fund purchase of Rp100,000 on a Friday after 13:00 WIB, but the proof of transfer you upload shows Rp50,000. You can create a new Rp50,000 purchase and upload the same proof of transfer, no later than before Monday, the next exchange day.

Before you confirm any mutual fund transaction

• Cut-off time: 13:00 WIB on exchange days, which are Monday to Friday, excluding national holidays and Cuti Bersama.
• Purchases: units are added on the next exchange day if your payment is confirmed before 13:00 WIB, or within 2 exchange days if it is confirmed later.
• Sales: verified by the investment manager on the next business day (before 13:00 WIB) or within 2 exchange days (later), with proceeds sent to your registered mutual fund bank account within a maximum of 7 business days.
• Step-by-step guides: "Langkah-langkah pembelian Reksa Dana di Pluang" for buying and "Cara Menjual Reksa Dana" for selling.

Related questions:

Q: I bought the wrong mutual fund. What can I do?
There is no way to cancel a mutual fund transaction once it has been submitted, but once your units have been added you can sell them by following the guide "Cara Menjual Reksa Dana". The sale follows the usual timing: it is priced at the NAV for your sale date and the proceeds reach your registered mutual fund bank account within a maximum of 7 business days. If both funds are managed by the same investment manager, switching may also be an option, although not every fund can be switched.

Q: What if I haven't paid for the mutual fund purchase yet?
If you chose Virtual Account and don't pay within the 24-hour transfer window that starts when you choose the payment method, the purchase isn't paid: no units are added and there is no money to refund. If you still want to buy, create a new purchase and pay using the Virtual Account number shown for the new order within 24 hours.

Q: Can I cancel a mutual fund sale if the NAV changes after I submit it?
No. A mutual fund sale cannot be cancelled once it has been submitted, even if the NAV moves afterwards. The NAV you get is set by the cut-off rule: a sale before 13:00 WIB on an exchange day gets that day's NAV, and a later sale gets the next exchange day's NAV. The figure shown when you create the sale is only an estimate based on the previous exchange day's NAV.

Q: Why was my corrected mutual fund purchase marked as failed?
This happens when your original purchase was placed before the 13:00 WIB cut-off, the proof of transfer you uploaded showed a different amount, and you then created a new purchase for the transferred amount after the cut-off using the same proof of transfer. In that case, the new transaction is automatically read as failed. To get your money back, request a refund by email at tanya@pluang.com. For the full steps, see the article "Mutual Fund Transaction Failed: Will I Get My Purchase Money Back?".

Q: How do I contact Pluang about a mutual fund refund?
Refunds for a failed mutual fund transaction are requested by email at tanya@pluang.com, as described above. For other questions about a mutual fund transaction, you can also reach Pluang Care through in-app live chat or by phone at (021) 8063 0065, Monday to Friday, 09:00–18:00 WIB. Keep your transaction details and proof of transfer ready so the team can check your case.