Why Is My Mutual Fund NAV Different From the One I Saw When I Ordered?
The mutual fund NAV (NAB) shown when you create an order is only an estimate: it is the previous exchange day's NAB, because the NAB for your transaction hasn't been published yet. Mutual funds are priced once a day, and your NAB is updated between 21:00 and 24:00 WIB on your NAB date. A transaction completed before 13:00 WIB on an exchange day gets that day's NAB; a later one, or one on a weekend or holiday, gets the next exchange day's NAB. Your final NAB appears once the transaction is verified.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The NAB on the order screen is different from the NAB in your completed transaction | The app shows the previous exchange day's NAB as an estimate, because the NAB for your transaction is only published at the end of your NAB date | No action needed. Your final NAB is listed once your transaction has been verified, after the NAB update between 21:00 and 24:00 WIB on your NAB date |
| Right after you paid, your transaction details still show the old NAB | When your payment is confirmed, the NAB in your transaction details is still the previous exchange day's NAB | Check your transaction details again after the NAB update and once your purchase has been verified |
| You created the purchase before 13:00 WIB but got the next exchange day's NAB | For a purchase, what counts is when your payment is confirmed. A payment confirmed at or after 13:00 WIB gets the next exchange day's NAB | To get a given exchange day's NAB, make sure your payment is confirmed before 13:00 WIB that day |
| You transacted on a Friday afternoon, a weekend, a national holiday or a Cuti Bersama day | Transactions after the cut-off or on non-exchange days are processed on the next exchange day, at that day's NAB | This is expected. For example, a purchase completed on Friday after 13:00 WIB gets Monday's NAB, updated on Monday evening |
| Your final NAB is lower or higher than the estimate | The NAB moves with the market value of the instruments the fund holds, so it can go up or down between the estimate and your NAB date. Costs borne by the fund are already included in the NAB | This is how mutual fund pricing works, not an error. A transaction cannot be cancelled after it is submitted, even if the NAB moves |
| Your number of units, or the value of your sale, differs from the estimate | Units from a purchase and the value of a sale are calculated with your final NAB, not the estimate shown when you ordered | Check the final NAB in your transaction details after verification. For a sale, your bank may also deduct an interbank transfer fee of an estimated Rp2,500 to Rp30,000 per transaction if your bank account is at a different bank from the fund's custodian bank |
If the issue persists:
If your final NAB still looks wrong after your transaction has been verified, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email, the fund name, your transaction time and a screenshot of your transaction details.
Related questions:
Q: When is the mutual fund NAV updated, and why hasn't it updated yet?
Once per exchange day, at the end of the day, between 21:00 and 24:00 WIB. If you check before then, the app still shows the previous exchange day's NAB. A mutual fund has no live, real-time price during the day, so every order is priced at a NAB that is only published after the trading day ends.
Q: Can I cancel my transaction if the mutual fund NAV is different from the estimate?
No. Mutual fund purchases and sales on Pluang cannot be cancelled once submitted, even if the NAB moves afterwards. The NAB you get is set by the 13:00 WIB cut-off rule, and the figure shown when you order is only an estimate.
Q: Why is the Profit or Loss Estimation different from what I get when I sell?
The Profit or Loss Estimation on the asset page uses the difference between today's midday price and your average purchase price. An actual sale is priced at the NAB of your NAB date, set by the 13:00 WIB cut-off, so the result can differ from the estimate.
Q: How do I know which day's NAB I will get?
Check the time of your transaction. One completed before 13:00 WIB on an exchange day gets that day's NAB; one completed at or after 13:00 WIB, or on a weekend, national holiday or Cuti Bersama day, gets the next exchange day's NAB. For a purchase, the time your payment is confirmed counts.