Why Did My GoInvestasi Physical Gold Withdrawal Fail?
If your GoInvestasi physical gold withdrawal failed, the request could not be processed or was cancelled, and its status shows "Failed". When this happens, your gold balance and the fees you paid (printing fee, postage and insurance) are returned to the Cash Balance of your Pluang account. To use it, install the Pluang app and log in with your mobile number registered on GoInvestasi.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Status shows "Failed", or the withdrawal was cancelled | The gold withdrawal failed or was cancelled | Your gold balance and fees (printing fee, postage and insurance) are returned to the Cash Balance of your Pluang account. Check your Cash Balance in the Pluang app |
| You don't have the Pluang app, so you can't see the returned balance | The Cash Balance is held in your Pluang account | Install the Pluang app from the Play Store or App Store, then log in with the mobile number registered on GoInvestasi |
| You want to submit the withdrawal again | A withdrawal can fail because of an incomplete or failed payment, mismatched delivery details, an exceeded daily withdrawal limit, or a system error during processing | Before resubmitting, make sure your payment can be completed, your delivery details are correct and your request is within the daily withdrawal limit. If it fails again, contact Pluang Care |
| The returned balance doesn't appear in your Cash Balance | The return of your balance and fees needs to be checked by Pluang Care | Email Pluang Care at tanya@pluang.com with your mobile number registered on GoInvestasi and a screenshot of the "Failed" status |
If the issue persists:
Email Pluang Care at tanya@pluang.com, or contact Pluang Care via live chat in the Pluang app once you have logged in. Include your mobile number registered on GoInvestasi and a screenshot of the withdrawal status.
Related questions:
Q: Which fees are returned when a GoInvestasi physical gold withdrawal fails?
The printing fee, postage and insurance you paid are returned, together with your gold balance, to the Cash Balance of your Pluang account.
Q: Where can I see the returned balance?
In the Cash Balance of your Pluang account. Log in to the Pluang app with the mobile number registered on GoInvestasi to see and use it.
Q: Can I try the withdrawal again?
Yes. A failed request needs to be reviewed or submitted again. Check your payment, delivery details and the daily withdrawal limit before resubmitting.
Q: What is the difference between "Failed" and "Pending"?
"Pending" usually means the payment couldn't be completed: wait up to 60 minutes for the gold balance to return to your GoInvestasi account. "Failed" means the request was not processed.