Gold Physical Withdrawal Through GoInvestasi with Status “Pending”
🔍Description: You’ve submitted a request to withdraw physical gold through GoInvestasi, but the status remains “Pending” for an unusually long time. This may be caused by incomplete payment, delays in order verification, system processing backlog, or missing delivery information. As a result, you are unable to track progress or receive confirmation on when the gold will be shipped.
✅ Possible Causes:
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Cause 1: Problems in completing the payment but the gold balance has been deducted
🛠️ Step-by-Step Solution:
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Step 1: You must wait no later than 60 minutes from the time they receive the notification.
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Step 2: Your gold balance will be returned to your GoInvestasi account.
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If the issue persists: Contact Pluang Care (tanya@pluang.com)