Why Is My GoInvestasi Physical Gold Withdrawal Pending?
A GoInvestasi physical gold withdrawal usually stays "Pending" when there was a problem completing the payment but your gold balance had already been deducted. Wait up to 60 minutes from the time you received the notification: your gold balance is then returned to your GoInvestasi account. If it hasn't returned after 60 minutes, email Pluang Care at tanya@pluang.com.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| Status stays "Pending" and your gold balance has already been deducted | There was a problem completing the payment for the withdrawal | Wait up to 60 minutes from the time you received the notification. Your gold balance is returned to your GoInvestasi account |
| Status stays "Pending" after you completed the payment | The order is still being verified, or there is a processing backlog | Check the status again later. If it is still "Pending", email Pluang Care at tanya@pluang.com so the team can check your request |
| Status stays "Pending" and your delivery details may be incomplete | Delivery information for the physical gold is missing | Email Pluang Care at tanya@pluang.com so the team can check the delivery details on your request |
| Your gold balance hasn't returned 60 minutes after the notification | The return of your gold balance needs to be checked by Pluang Care | Email Pluang Care at tanya@pluang.com with your mobile number registered on GoInvestasi and a screenshot of the "Pending" status |
If the issue persists:
Email Pluang Care at tanya@pluang.com. If you already use the Pluang app, you can also contact Pluang Care via live chat in the app. Include your mobile number registered on GoInvestasi and a screenshot of the withdrawal status.
Related questions:
Q: How long does a pending GoInvestasi physical gold withdrawal take to return my gold balance?
Up to 60 minutes from the time you received the notification. If your gold balance hasn't returned to your GoInvestasi account by then, email tanya@pluang.com.
Q: Where does my gold balance go if the payment didn't go through?
It is returned to your GoInvestasi account. Wait up to 60 minutes from the notification for the gold balance to come back.
Q: Can I see my GoInvestasi gold balance in the Pluang app?
Yes. GoInvestasi gold balances are integrated with Pluang and appear in your Pluang account when you log in with the same credentials you use for GoInvestasi.
Q: What if my withdrawal status changes to "Failed"?
A failed or cancelled withdrawal works differently: the gold balance and fees are returned to the Cash Balance of your Pluang account. See the article on "Failed" GoInvestasi withdrawals.