My Friend Forgot to Enter My Pluang Referral Code When Signing Up

Question

Accepted Answer

A Pluang referral code cannot be added after sign-up under the referral terms, which describe the code being entered only on the registration page. If your friend has already finished registering without your code, that referral is not recorded and does not earn either of you a reward. If they are still registering, make sure your code is entered before they complete sign-up.

Symptom / ConditionPossible CauseSolution
  Your friend has already finished registering without your codeThe terms describe a code entered only on the registration pageThe referral cannot be recorded. Your friend can still use Pluang as normal; the referral reward is not available.
  Your friend is still on the registration screensThe code has not been entered yetYour friend enters your code on the registration page before finishing sign-up.
  Your friend is unsure whether the code went inThe code may have been mistyped or skippedAsk your friend whether they entered your code on the registration page; Pluang Care can confirm whether the referral was recorded.
  Your friend wants to register again to use your codeTheir phone number is now registered on Pluang, so they count as an existing userRegistering again does not qualify them, and a second account set up for a reward can be cancelled as fraud.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Pluang Care can confirm whether a referral was recorded; have your friend's name and registration date ready.

Related questions:
Q: Where does my friend enter my Pluang referral code?On the Pluang registration page, while signing up. That is the only point the referral terms describe, so remind friends to enter it before they finish registering.
Q: Can my friend use a different phone number to sign up again with my code?No. A friend who already has a Pluang account is an existing user, and a second account set up to collect a referral reward can be cancelled under the fraud rules.
Q: Can I still invite other friends?Yes. One missed code does not affect your other referrals. You can earn rewards for up to 50 successful referrals from friends who are new to Pluang.

My Friend Forgot to Enter My Pluang Referral Code When Signing Up

Invest

Features

Fees

Learn

Tools

Support

iOS App Store

Google Play Store

Symptom / Condition	Possible Cause	Solution
Your friend has already finished registering without your code	The terms describe a code entered only on the registration page	The referral cannot be recorded. Your friend can still use Pluang as normal; the referral reward is not available.
Your friend is still on the registration screens	The code has not been entered yet	Your friend enters your code on the registration page before finishing sign-up.
Your friend is unsure whether the code went in	The code may have been mistyped or skipped	Ask your friend whether they entered your code on the registration page; Pluang Care can confirm whether the referral was recorded.
Your friend wants to register again to use your code	Their phone number is now registered on Pluang, so they count as an existing user	Registering again does not qualify them, and a second account set up for a reward can be cancelled as fraud.