Why Did My Pluang Referral Expire?

Question

Accepted Answer

A Pluang referral expires when your friend does not finish the qualifying investment and the 45-day hold within 365 calendar days of entering your code. The terms then treat the referral as expired and invalid, and it can no longer earn a reward for either of you. An expired referral cannot be reopened, but you can still invite other friends who are new to Pluang.

Symptom / ConditionPossible CauseSolution
  Your friend never made a qualifying investmentNo single investment of at least Rp1,000,000 was made within 365 daysThe referral cannot be revived. Invite other new friends and tell them the rules early.
  Your friend invested close to the deadlineThe 45-day hold must also finish within the 365 days, so a purchase in the last 45 days is too lateThe referral cannot be revived. For future referrals, the purchase needs to happen at least 45 days before the deadline.
  Your friend sold early and did not try again in timeA failed hold must be repeated with a new investment, still within the 365 daysThe referral cannot be revived once the 365 days have passed.
  Your friend's investment did not qualifySmall, split or non-qualifying purchases do not count, so the requirement was never metCheck the qualifying rules with future friends: one transaction of at least Rp1,000,000 in gold, crypto assets, US stocks or ETFs.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB). Pluang Care can confirm a referral's status if you think it expired by mistake.

Related questions:
Q: When does the Pluang referral 365-day period start?On the date your friend enters your referral code, which happens on the registration page. The investment and the 45-day hold must both finish within 365 days of that date.
Q: Can my friend be referred again after the referral expires?No. By then they are an existing Pluang user, and existing users cannot be referred for a reward. Invite friends who are new to Pluang instead.
Q: Does an expired Pluang referral count towards my 50 limit?No. Only successful referrals count towards the cap of 50 rewarded referrals, so an expired referral does not use up any of your 50.

Why Did My Pluang Referral Expire?

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Symptom / Condition	Possible Cause	Solution
Your friend never made a qualifying investment	No single investment of at least Rp1,000,000 was made within 365 days	The referral cannot be revived. Invite other new friends and tell them the rules early.
Your friend invested close to the deadline	The 45-day hold must also finish within the 365 days, so a purchase in the last 45 days is too late	The referral cannot be revived. For future referrals, the purchase needs to happen at least 45 days before the deadline.
Your friend sold early and did not try again in time	A failed hold must be repeated with a new investment, still within the 365 days	The referral cannot be revived once the 365 days have passed.
Your friend's investment did not qualify	Small, split or non-qualifying purchases do not count, so the requirement was never met	Check the qualifying rules with future friends: one transaction of at least Rp1,000,000 in gold, crypto assets, US stocks or ETFs.