My Basic Verification on Pluang is still pending. What should I do?
Basic Verification on Pluang is usually reviewed within 1–2 business days after you submit your e-KTP photo, selfie and data, so a pending status within that time is normal and needs no action. You can check the status under Account → Identity Verification → Basic Verification. If it is still pending after 2 business days, check for a request to resubmit, then contact Pluang Care.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You submitted less than 2 business days ago | Your submission is still in the review queue | Wait; weekends and public holidays are not counted as business days. Check the status in Account → Identity Verification |
| The status asks you to resubmit, or shows rejected | A photo or a detail did not pass the check | Follow the reason in the app and resubmit. See the photo requirements. The review takes 1–2 business days again after you resubmit |
| The app says your NIK is already registered | Your NIK is already linked to another Pluang account | Fix an NIK that is already registered |
| It is still pending after 2 business days, with no request from the app | The review is taking longer than usual | Contact Pluang Care with your registered email and phone number so the team can check it |
If the issue persists:
Contact Pluang Care through live chat on pluang.com/faq or in the app, email tanya@pluang.com, or the call center at (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include your registered email, your phone number and the date you submitted your verification.
Related questions
Q: What can I do on Pluang while my Basic Verification is pending?
You can explore the app, but investing in crypto, gold and other products needs an approved Basic Verification first.
Q: Does resubmitting restart the review?
Yes. After you resubmit, the review starts again and usually takes another 1–2 business days.
Q: How do I avoid delays?
Meet every photo requirement the first time: a clear, uncropped photo of your original e-KTP and a well-lit selfie that matches it.
Last updated: 12 November 2026