KYC Failed due to Blurry ID
You submitted your KTP as part of the basic verification (KYC) process in Pluang, but your application was rejected because the uploaded KTP image was blurry or unclear. This prevents the system from accurately reading your identity details. As a result, your account cannot be verified and you are unable to access full features in the app.
✅ Possible Causes:
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Cause 1: You submitted your KTP/ID with a blurry image.
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Cause 2: Your KTP / ID has an unclear/unreadable part.
🛠️ Step-by-Step Solution:
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Step 1: Place your KTP / ID in a room with sufficient lighting
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Step 2: Place your KTP / ID in the right position with the camera frame.
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Step 3: You can try to submit your picture of KTP / ID again until the submission is successful.
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If the issue persists: Contact Pluang Care (tanya@pluang.com)