How Long Does Pluang Physical Gold Delivery Take?
Here is how long Pluang physical gold delivery takes: about 5 working days of processing after your verification call, plus shipping time from Jakarta, which depends on your delivery address. There is no fixed total, because part of the timing depends on you. After you submit the request in the app, Pluang emails you to schedule verification, and you must schedule it within 5 working days or the request is cancelled. Verification is a Google Meet video call using your registered email, on a working day between 09:00 and 17:00 WIB. Once you are verified, your withdrawal is processed in about 5 working days, not counting shipping, and the gold is then sent to your address anywhere in Indonesia. Scheduling quickly is the easiest way to get your gold sooner. You can follow the status in the app; see the guide "How to Withdraw Physical Gold on Pluang".
The stages of a physical withdrawal
| Stage | What happens | Timing |
|---|---|---|
| 1. Request | You submit the withdrawal in the app and pay for the bar and the fees in grams | Right away |
| 2. Scheduling email | Pluang emails you instructions to schedule verification | Schedule within 5 working days of the request |
| 3. Verification call | A Google Meet video call using your registered email | Working days, 09:00–17:00 WIB |
| 4. Processing | Your withdrawal is processed for delivery | About 5 working days after verification, not including shipping |
| 5. Shipping | The gold ships from Jakarta to your address | Depends on the distance or delivery location |
What can make it take longer
- Not scheduling verification within 5 working days: the request is cancelled and you have to submit a new one.
- Using a domicile or office address without the supporting documents, which must be completed within 5 working days.
- Missing the scheduling email; check your Spam folder, or contact Pluang Care.
- Weekends and public holidays, because the stages count working days only.
Tracking your withdrawal. After you pay, the app shows that your withdrawal is being processed, and you can follow its status there. The withdrawal is also recorded in Transaction History, which serves as your proof of the transaction, because Pluang does not issue an invoice.
Related questions:
Q: Why is there no exact total delivery time?
Because two parts of the process vary. How quickly you schedule and complete the verification call is up to you, within the 5 working day window. Shipping then depends on the distance from Jakarta to your delivery location. The part in between, processing after verification, takes about 5 working days, not including shipping, so the sooner you schedule, the sooner your gold ships.
Q: I haven't received the email to schedule verification. What should I do?
Check your Spam folder first, and make sure you are looking in the inbox of the email registered to your Pluang account, because that is where the scheduling email goes. If it is not there, contact Pluang Care. Don't wait too long: scheduling must be done within 5 working days of your request, or the withdrawal is cancelled and you will need to submit a new one.
Q: Can I get my gold faster?
The main thing you control is the start. Schedule the verification as soon as the email arrives, keep your registered email ready for the Google Meet call, and make sure your delivery address matches your KTP or that your supporting documents are complete. After verification, processing takes about 5 working days, and shipping time then depends on the distance to your address.
Q: How do I track my physical gold withdrawal?
After you pay, the app shows that your withdrawal is being processed, and you can follow its status in the app. The withdrawal also appears in Transaction History, which is your proof of the transaction, since Pluang does not issue an invoice for physical withdrawals. If the status does not move after the expected time, contact Pluang Care with your withdrawal details.