How Do I Check If My Pluang Gold Is Authentic?
To check if Pluang gold is authentic, scan the CertiCode barcode on the cover of the physical gold you withdrew using CertiEye, Antam's own authentication app. Download CertiEye from the Play Store on Android or the App Store on iOS, scan the CertiCode printed on the cover, and check the result: the ANTAM logo together with the word AUTHENTICATED confirms your gold is genuine. The check is run by Antam's authentication system, not by Pluang, so it is an independent verification of the bar you received, and Antam publishes the procedure on its Logam Mulia page. It works only for physical gold in your hands. Your digital balance has no CertiCode, because it is backed by allocated gold stored in a depository owned and insured by Brink's. To get physical gold, see the guide "How to Withdraw Physical Gold on Pluang".
How to verify your gold
| Step | What to do |
|---|---|
| 1. Download CertiEye | Get the CertiEye app from the Play Store on Android or the App Store on iOS |
| 2. Scan the CertiCode | Scan the CertiCode barcode printed on the cover of the gold piece |
| 3. Check the result | The ANTAM logo and the word AUTHENTICATED appear; together they show the gold is genuine |
What each result means
| Result | What it means |
|---|---|
| ANTAM logo + AUTHENTICATED | The gold is genuine |
| No result, or authentication fails | Do not assume the gold is fake: first check the barcode is undamaged and fully visible, then contact Pluang Care |
Two things worth knowing
- Keep the cover intact. The CertiCode is printed on the cover, not on the gold piece itself. A damaged or discarded cover means you can no longer run this check, and an intact certificate also supports the resale value of the gold.
- This check applies to physical gold only. If you hold digital gold in the Pluang app and have not withdrawn it, there is no CertiCode to scan; your holding is backed by allocated physical gold in the depository rather than by a piece in your possession.
Related questions:
Q: What is CertiEye?
CertiEye is Antam's own authentication app for verifying its certified precious metals. It reads the CertiCode barcode printed on the cover of each gold piece and checks it against Antam's records to confirm whether that piece is genuine. It is published by Antam rather than by Pluang, which is what makes it an independent check of the physical gold you received from a Pluang withdrawal.
Q: Where do I find the CertiCode on my gold?
The CertiCode barcode is printed on the sealed cover that the gold piece comes in, not on the gold itself. Keep the cover intact and, where possible, unopened. If the cover is damaged or the barcode is obscured, the scan may fail even when the gold is genuine, and you lose the easiest way to show a future buyer that the piece is authentic.
Q: What should I do if the scan does not show AUTHENTICATED?
Do not treat it as proof the gold is fake straight away. First make sure the barcode is clean, undamaged and fully inside the camera frame, and that you are scanning the CertiCode rather than another printed code. If it still fails, contact Pluang Care with your withdrawal details and clear photographs of the piece and its cover, so the team can look into it.
Q: Can I check the certification before my gold arrives?
No. The CertiCode is printed on the physical cover, so the check can only be done once the gold is in your hands. Until then, your holding is digital gold backed by allocated physical gold stored in a depository owned and insured by Brink's, which is a separate assurance from the CertiEye check. Your withdrawal record in Transaction History shows the request itself.