How do I check my gold certification?
You verify the Antam gold you withdraw from Pluang using the CertiEye app, which authenticates the CertiCode barcode printed on the gold piece's cover. Download CertiEye from the Play Store on Android or the App Store on iOS, scan the CertiCode barcode on the cover, and the app will display the ANTAM logo and the word AUTHENTICATED — both together confirm your gold is genuine. This verification is performed by Antam's own authentication system, not by Pluang, so it is an independent check of the physical gold you received. The procedure is published by Antam on its Logam Mulia (Precious Metals) page.
How to verify your gold:
- Download CertiEye. Get the CertiEye app from the Play Store for Android devices, or the App Store on iOS.
- Scan the CertiCode. Once installed, scan the CertiCode barcode printed on the gold piece's cover.
- Check the result. The ANTAM logo and the word AUTHENTICATED will appear. Both together indicate the gold you hold is genuine.
What each result means:
| Result | What it means |
|---|---|
| ANTAM logo + AUTHENTICATED | The gold is genuine |
| No result, or authentication fails | Do not assume the gold is fake — first check the barcode is undamaged and fully visible, then contact Pluang Care |
Two things worth knowing:
- Keep the cover intact. The CertiCode is printed on the cover, not on the gold piece itself. A damaged or discarded cover means you lose the ability to run this check, and an intact certificate also supports the resale value of the gold.
- This check applies to physical gold only. If you hold digital gold in the Pluang app and have not requested a physical withdrawal, there is no CertiCode to scan — your holding is backed by allocated physical gold in the depository rather than by a piece in your possession.
Related questions:
Q: What is CertiEye?
CertiEye is Antam's own authentication app for verifying its certified precious metals. It reads the CertiCode barcode printed on the cover of each gold piece and confirms against Antam's records whether that piece is genuine. It is published by Antam rather than by Pluang, which is what makes it an independent verification of the gold you received.
Q: Where do I find the CertiCode on my gold?
The CertiCode barcode is printed on the cover that the gold piece comes sealed in — not on the gold itself. Keep the cover intact and unopened where possible. If the cover is damaged or the barcode is obscured, the scan may fail even when the gold is genuine.
Q: What should I do if the scan does not show AUTHENTICATED?
Do not treat it as proof the gold is fake straight away. First confirm the barcode is clean, undamaged and fully within the camera frame, and that you are scanning the CertiCode rather than another printed code. If it still fails, contact Pluang Care with your withdrawal details and photographs of the piece and its cover.
Q: Can I check the certification before my gold arrives?
No. The CertiCode is printed on the physical cover, so the check can only be performed once you have the gold in hand. Until then, your holding is digital gold backed by allocated physical gold stored in the depository, which is a separate assurance from the CertiEye check.