What Are the Requirements to Withdraw Physical Gold Through GoInvestasi?
To withdraw physical gold through GoInvestasi, you must have verified your identity, and the delivery address must match the address on your verified KTP. The only alternatives are your domicile address, with a domicile letter from your kelurahan, or your office address, with an employment letter from HR or a photo of your company ID card plus a selfie holding it. Gold bought through GoInvestasi is kept as a gold balance until you withdraw it. The printing fee and the shipping cost are debited from your GoPay balance, so make sure it covers them before you pay. If the withdrawal fails or is cancelled, the gold balance and the fees for printing, shipping and insurance are returned to the cash balance of your Pluang account. After you place the request, the Pluang team calls you to confirm it, so keep the phone number registered with GoInvestasi active.
GoInvestasi physical withdrawal terms at a glance
| Term | Detail |
|---|---|
| Eligibility | Users who have successfully verified their identity |
| Delivery address | The address on your verified KTP |
| Domicile address | Allowed with a domicile letter issued by the kelurahan where you live |
| Office address | Allowed with an employment letter from HR, or a photo of your company ID card plus a selfie holding it |
| Printing and shipping | Debited from your GoPay balance |
| Failed or cancelled | Gold balance and fees (printing, shipping, insurance) returned to the cash balance of your Pluang account |
| Confirmation | The Pluang team calls the phone number registered with GoInvestasi |
Why the refund goes to Pluang. GoInvestasi gold is integrated with Pluang, so a refund from a failed or cancelled withdrawal lands in your Pluang account. If you do not have the Pluang app, install it and log in with the phone number registered on GoInvestasi to use that balance.
The withdrawal itself happens in the Gojek app (Home → More → GoInvestasi → Gold → "Redeem Gold"). For each step, see the article "How do I withdraw physical gold through GoInvestasi?".
Related questions:
Q: Which delivery addresses can I use for a GoInvestasi withdrawal?
By default, the gold is delivered to the address on your verified KTP, and you enter it with its postal code. You can use your domicile address instead if you attach a domicile letter from the kelurahan where you live, or your office address if you attach an employment letter from HR, or a photo of your company ID card with a selfie holding it. No other alternative addresses are accepted.
Q: How are the fees for a GoInvestasi physical withdrawal paid?
The printing fee and the shipping cost are debited from your GoPay balance when you select "Pay with GoPay" and confirm the payment with your Gojek PIN. The payment review shows the amounts before you confirm, so check that your GoPay balance covers them first. Shipping depends on the delivery type you choose on the "Shipping Method" screen in the Gojek app.
Q: What happens if my GoInvestasi withdrawal fails or is cancelled?
The gold balance and the fees you paid, for printing, shipping and insurance, are returned to the cash balance of your Pluang account rather than to GoPay. GoInvestasi gold is integrated with Pluang, so you can use that balance by logging in to the Pluang app with the phone number registered on GoInvestasi. If the app is not installed yet, install it first and log in with that number.
Q: Do I need to verify my identity before withdrawing?
Yes. Physical gold withdrawals through GoInvestasi are only available to users who have successfully verified their identity, and your Pluang account must be verified too. The delivery address is also checked against the address on your verified KTP, so complete verification first and make sure the KTP details on your account are up to date before you request a withdrawal.