What Are the Requirements to Withdraw Physical Gold on Pluang?
The Pluang physical gold withdrawal requirements are a verified account, at least 1 gram of gold, and enough grams to cover the bar plus the printing, shipping and 3% insurance fees, which are converted to grams at the current sell price. The gold goes to the address on your verified KTP; a domicile or office address is allowed only with supporting documents. After you submit, you receive an email to schedule verification, and you must schedule it within 5 working days or the request is cancelled. Verification is a Google Meet video call using your registered email, and the team contacts you on working days between 09:00 and 17:00 WIB. Processing takes about 5 working days after verification, plus shipping from Jakarta, which depends on your address. Delivery covers all of Indonesia. Start from Portfolio → Assets → Gold → vault icon → "Redeem"; see the guide "How to Withdraw Physical Gold on Pluang".
Who can withdraw, and how much
- Only customers who have successfully verified their identity can withdraw physical gold. If a verification step is still needed, the app asks you to complete it first.
- The smallest withdrawal is 1 gram. The fees page lists 1, 5, 10, 50 and 100 gram bars as of September 2026, and the app shows the sizes available to you.
- Your gold balance must cover the bar plus all the fees, because the fees are deducted in grams.
Delivery address options
| Address | What you need |
|---|---|
| The address on your verified KTP | Nothing extra; this is the default |
| Your domicile address | A domicile letter (surat keterangan domisili) from the kelurahan where you live |
| Your office address | An employment letter from HR, or a photo of your company ID card plus a selfie holding it |
Verification
- After you submit, you receive an email with instructions to schedule verification. If it does not arrive, check your Spam folder or contact Pluang Care.
- Scheduling must be done within 5 working days of the request; otherwise the withdrawal is cancelled and you need to submit a new one. Requested documents must also be completed within 5 working days.
- Verification is a Google Meet video call, and it can only be done using the email registered to your verified Pluang account.
- The team contacts you for confirmation on working days between 09:00 and 17:00 WIB.
Fees
- A printing fee that depends on the bar size.
- A shipping fee that depends on the distance or delivery location.
- Insurance of 3% of the value of the gold withdrawn.
- All three are converted to grams at the current sell price and deducted from your gold balance. Fees can change; the app shows the final amount before you pay.
Delivery, cancellation and proof
- Gold ships from Jakarta, and delivery covers all regions of Indonesia. Processing takes about 5 working days after verification, not including shipping.
- A sibling or family member living in the same household can receive the gold by showing a photo of the account holder's KTP. The account holder gives the representative's phone number during confirmation, and the logistics provider then contacts the account holder to confirm the recipient's details.
- To cancel, email tanya@pluang.com within 5 working days of the request. The cancellation is processed within 1 working day after it is confirmed, no fee is charged, and your grams are returned in full.
- Pluang does not issue an invoice for physical withdrawals; the withdrawal record in Transaction History serves as proof.
Related questions:
Q: Why do I need a video call to withdraw physical gold?
The video call is how the Pluang team confirms your physical withdrawal request before the gold is printed and shipped. It takes place on Google Meet and can only be done with the email registered to your verified Pluang account. You first schedule it through the email Pluang sends you, within 5 working days of your request, and the team contacts you on working days between 09:00 and 17:00 WIB.
Q: What happens if I don't schedule verification within 5 working days?
Your physical withdrawal request is cancelled, and you need to submit a new request in the app if you still want the gold. No fee is charged for a cancelled withdrawal, and the grams for the bar and the fees are returned to your gold balance in full. If you cannot find the scheduling email, check your Spam folder or contact Pluang Care before the 5 working days run out.
Q: Can I send the gold to an address other than my KTP address?
Yes, but only to your domicile address or your office address, and only with supporting documents. For a domicile address, attach a domicile letter from the kelurahan where you live. For an office address, attach an employment letter from HR, or a photo of your company ID card plus a selfie holding it. The documents must be completed within 5 working days, or the withdrawal is cancelled.
Q: Can a family member receive my gold for me?
Yes, if they are a sibling or family member living in the same household. The person receiving it must show a photo of your KTP, as the account holder who requested the withdrawal. During the confirmation call you give the representative's phone number, and the logistics provider then contacts you to confirm the recipient's details. The gold still goes to the address in your withdrawal request.
Q: Can I cancel a physical gold withdrawal after submitting it?
Yes. Email tanya@pluang.com with your cancellation request within 5 working days of submitting the withdrawal. Once the cancellation is confirmed, it is processed within 1 working day. A cancelled withdrawal costs nothing: no fees are deducted, and the full gram amount, including the grams set aside for the fees, is returned to your gold balance in the Pluang app.