How Do I Withdraw Physical Gold Through GoInvestasi?

To withdraw physical gold through GoInvestasi, open the Gojek app, tap "More" on the Home screen, open "GoInvestasi", choose the "Gold" product and select "Redeem Gold". You then choose the gram denomination and the number of pieces, enter a delivery address that matches your KTP, complete with its postal code, pick a shipping method, pay with GoPay and confirm with your Gojek PIN. Before you start, your identity and your Pluang account must be verified, and your GoPay balance must cover the printing and shipping costs, which are debited from it. Once the request is placed, the Pluang team calls you to confirm the details, so keep the phone number registered with GoInvestasi active. GoInvestasi gold is integrated with Pluang: it appears in the Pluang app when you log in with the same number you use for GoInvestasi.

Before you start. Your identity must be verified and your Pluang account must be verified. Make sure your GoPay balance covers the printing and shipping costs, and that the phone number registered with GoInvestasi is active.

Steps in the Gojek app

• 1. Open GoInvestasi. In the Gojek app, tap "More" on the "Home" screen and find "GoInvestasi".
• 2. Choose Gold. Select the "Gold" investment product, then select "Redeem Gold".
• 3. Choose the pieces. Pick the gram denomination you want, enter the number of pieces, then select "Continue".
• 4. Enter the address. Enter the delivery address as it appears on your KTP, complete with the postal code, then tap "Continue".
• 5. Pick the shipping. On the "Shipping Method" screen, select "Edit", choose the delivery type, then select "Continue".
• 6. Pay with GoPay. Select "Pay with GoPay", check the payment review, then select "Confirm & Pay".
• 7. Enter your PIN. Enter your Gojek PIN. Your physical gold withdrawal request is placed.
• 8. Take the confirmation call. Wait for the Pluang team to contact you by phone to confirm the request.

If something goes wrong. If the payment runs into a problem after your gold balance has been deducted, the withdrawal shows as "Pending" and the gold returns to your GoInvestasi account within 60 minutes. If the withdrawal fails or is cancelled, the gold balance and the fees are returned to the cash balance of your Pluang account.

Related questions:

Q: What do I need before withdrawing physical gold through GoInvestasi?
Your identity must be verified and your Pluang account verified. Your GoPay balance must cover the printing and shipping costs, because they are debited from it. The delivery address must match your verified KTP, unless you use a domicile or office address with the supporting documents set out in the GoInvestasi withdrawal terms. Keep the phone number registered with GoInvestasi active for the confirmation call.

Q: Why does the Pluang team call me after I place the request?
The call is part of processing a GoInvestasi physical gold withdrawal: after your payment goes through, the Pluang team contacts you by phone for further confirmation of the request. That is why the phone number registered with GoInvestasi needs to stay active and reachable. If your number has changed, update it before you place a withdrawal request, so the team can reach you without delay.

Q: What if my GoInvestasi withdrawal shows Pending or fails?
Pending means the payment hit a problem after your gold balance was deducted. Wait up to 60 minutes from the notification and the gold returns to your GoInvestasi account; if it has not returned after 60 minutes, email tanya@pluang.com. If the withdrawal fails or is cancelled, the gold balance and the fees for printing, shipping and insurance go to the cash balance of your Pluang account.

Q: Does my GoInvestasi gold show in the Pluang app?
Yes. GoInvestasi gold is integrated with Pluang, so it appears in the Pluang app when you log in with the same phone number you registered on GoInvestasi. If you do not have the Pluang app yet, install it and log in with that number. This matters if a withdrawal fails, because the refunded gold balance and fees go to the cash balance of your Pluang account.