How Do I Check My Gold Instalment Status on Pluang?

To check your gold instalment status on Pluang, open the Gold asset page, tap your gold balance (vault) icon and then tap Installment. The Installment menu lists your instalments; tap one to open its details, where you can see its status and payment progress. Tap View Schedule to see each monthly payment and its due date, which falls on the 25th of every month. The status tells you where the plan stands. While you are still paying, the gold is not yet in your gold balance; when the final instalment is paid, the status changes to Completed and the gold is added to your gold balance and portfolio. If you run more than one instalment, each one appears separately in the list with its own schedule, so check each plan on its own.

Steps to check your instalment status

• Go to the Gold asset page and tap your gold balance (vault) icon.
• Tap Installment to open the Gold Installment menu.
• Your instalments appear in a list. Tap one to open its details.
• Check its status and progress, then tap View Schedule to see every monthly payment and its due date.

When your next bill is due. Your first payment, the down payment plus the first instalment, is made when you create the plan. After that, instalments fall on the 25th. For example, if you create an instalment on 15 November and make the first payment then, your next bill is due on 25 December for the second instalment.

When the gold arrives. The gold you are buying on instalment is added to your gold balance and portfolio only when the status changes to Completed, after the final instalment is paid. Until then you can follow the plan in the Installment menu, but it does not show in your gold balance.

Related questions:

Q: Why doesn't the gold I am paying for show in my gold balance?
Because gold bought on instalment is only added to your gold balance and portfolio once the status is Completed, after the final instalment is paid. Until then, the plan lives in the Installment menu, where you can follow its status and schedule. If the status already shows Completed and the gold is still missing from your balance, contact Pluang Care with the instalment details.

Q: Where can I see my gold instalment payment schedule?
In the Installment menu, tap View Schedule. It lists each monthly payment and its due date, the 25th of every month. From the same screen you can pay the current month's bill early with Pay Now, any time from the 1st of the month at 07:00 WIB, instead of waiting for the auto-debit. Bills for future months cannot be paid in advance.

Q: What does the Completed status mean for a gold instalment?
Completed means every instalment has been paid and the plan is finished. At that point the gold is added to your gold balance and portfolio, and it becomes like any other gold you hold: you can keep it, or sell it at the current sell price shown in the app. The price you locked in when you created the instalment applied only to the purchase itself.

Q: What should I check if a monthly instalment was not paid?
Check your Rupiah balance. Instalments are auto-debited from it on the 25th, so if it was short on that date, that month stays unpaid. There is no late fee, but 2 consecutive unpaid instalments cancel the plan automatically. Top up your Rupiah balance as soon as possible so the next debit can go through, and check View Schedule to see which months are paid.