Do I Need to Verify My Device Before I Can Send Crypto?

Device verification is only required before you can send crypto on Pluang if you are logging in from a phone or tablet that has never accessed your account before. This one-time step, called New Device Verification, uses a selfie combined with a liveness check to confirm that it is genuinely you on the unfamiliar device. Until that check is completed, Crypto Send is temporarily restricted — and so are Cashout, Reset PIN, and Forgot PIN — as a security measure against unauthorised access. Once you pass the verification, Crypto Send and the other restricted actions become available immediately. If you are on a device you have signed in from before, or one used before this feature launched, nothing extra is needed: those devices are already treated as verified.

Good to know:

• It only affects genuinely new devices. New Device Verification triggers automatically the first time you log in from a phone or tablet that has never accessed your account, so most people never see it.
• The method is a selfie plus a liveness check. This proves a live person is present, so someone with only your login details cannot clear it from another device.
• You get three attempts, then a manual fallback. If the liveness check fails three times, Pluang emails you and requests additional data for a manual verification over a video call.
• The restriction covers several sensitive actions. While a new device is unverified, Crypto Send, Cashout, Reset PIN, and Forgot PIN are all blocked.
• Verification unlocks everything at once. As soon as the check succeeds, all of those actions — including Crypto Send — become available immediately, with no delay.
• Older devices are grandfathered in. Devices that logged in before this feature launched are automatically considered verified.

Related questions:

Q: What triggers New Device Verification?
Logging in from a phone or tablet that has never previously accessed your Pluang account triggers it automatically. It is tied to the device itself, so the check appears when you first sign in on the unfamiliar device. Devices you already use do not trigger it.

Q: What happens if I fail the liveness check three times?
Pluang emails you and asks for additional data so the team can complete a manual verification via video call. This fallback ensures a genuine account owner is not locked out because the automated check struggled with lighting or camera quality.

Q: Besides Crypto Send, what else is restricted during New Device Verification?
Cashout, Reset PIN, and Forgot PIN are all restricted alongside Crypto Send until verification completes. These are grouped together because each can move money or change how the account is accessed.

Q: Do I need to re-verify a device I have used before?
No. Devices that logged in before New Device Verification launched are automatically treated as verified, and any device you already use is not asked again. The check is a one-time step for genuinely new devices only.

Q: Why does Pluang require device verification before sending crypto?
Because Crypto Send moves assets off the platform in a way that cannot be reversed, Pluang adds an identity check when an unfamiliar device is involved. A selfie plus liveness check makes it far harder for someone with only your login details to send crypto.