Do I need to verify my device before I can send crypto?
Only if you're logging in from a device that has never accessed your Pluang account before — Crypto Send is restricted until New Device Verification (a selfie/liveness check) is completed. Once verified, Crypto Send becomes immediately available.
Good to know:
- New Device Verification triggers automatically when you log in from a phone or tablet never previously used on your account.
- Verification method: a selfie combined with a liveness check.
- You get 3 attempts; if all 3 fail, Pluang sends an email requesting additional data for manual verification via video call.
- Besides Crypto Send, this same restriction also applies to Cashout, Reset PIN, and Forgot PIN until verification completes.
- Devices that logged in before this feature launched are automatically considered verified — no re-verification needed for them.
Related questions:
Q: What triggers New Device Verification?
Logging in from a phone or tablet that has never previously accessed your Pluang account.
Q: What happens if I fail the liveness check 3 times?
Pluang emails you to request additional data for manual verification via a video call.
Q: Besides Crypto Send, what else is restricted during New Device Verification?
Cashout, Reset PIN, and Forgot PIN are also restricted until verification completes.
Q: Do I need to re-verify a device I've used before?
No — devices that logged in before New Device Verification launched are automatically treated as verified.