Is the crypto sending feature on Pluang safe?
Yes — crypto sending on Pluang is protected by multiple layers of security: Authenticator verification is mandatory for every transaction, Pluang partners with Fireblocks (one of the world's largest digital asset custody and transfer providers), and 70% of crypto assets are held in cold wallet storage with $30M in institutional cyber theft coverage.
Security layers for crypto sending:
- Authenticator is mandatory for every Crypto Send transaction — it cannot be bypassed. Without Authenticator enabled, crypto sending is locked.
- Verification sequence: PIN → Email OTP → Authenticator code, required in that order for every send.
- After a PIN change: Crypto Send is automatically blocked for 24 hours as a security measure, every time your PIN is changed. All other app features remain available during this window.
- Custody security: Pluang partners with Fireblocks, one of the largest and most secure digital asset custody and transfer providers globally. 70% of crypto assets are held in cold wallet storage, with $30M in institutional cyber theft coverage.
Related questions:
Q: Can I send crypto without Authenticator enabled?
No — Authenticator is mandatory for Crypto Send and cannot be bypassed.
Q: Why is Crypto Send blocked for 24 hours after I change my PIN?
This is a mandatory security measure that applies every time your PIN is changed, protecting your account from unauthorized sends right after a PIN reset.
Q: What verification steps does a crypto send require?
PIN, then Email OTP, then your Authenticator code — all three, in that order.
Q: How does Pluang protect crypto assets in storage?
Pluang partners with Fireblocks for custody and transfer security, keeps 70% of assets in cold wallet storage, and carries $30M in institutional cyber theft coverage.