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FAQ article

What's the difference between Crypto Send and Cashout on Pluang?

Crypto Send transfers the crypto asset itself to another wallet or Pluang user — it never touches your bank account. Cashout withdraws IDR to your registered bank account, and only works after you've already sold your crypto for IDR.


Crypto SendCashout
What movesThe crypto asset itself (e.g. BTC, ETH)IDR to your registered bank account
DestinationAnother Pluang user or an external wallet addressYour own registered bank account only
Requires selling first?No — sends the asset as-isYes — crypto must be sold first; proceeds go to your IDR Crypto Balance, then withdrawn
Typical feeFree to Pluang users; network fee + VAT to external walletsFree for the 1st withdrawal per month; Rp4,995 (incl. VAT) from the 2nd onward

Related questions:

Q: Can I cash out crypto directly to my bank account without selling it first?
No — crypto assets can't be withdrawn directly; you must sell them first, then the IDR proceeds can be cashed out.

Q: Can I send crypto to my own bank account using Crypto Send?
No — Crypto Send only transfers crypto assets to wallets or Pluang users, never to a bank account.

Q: Which one should I use if I want IDR in my bank account?
Sell your crypto first, then use Cashout — Crypto Send won't get you IDR.

Q: Do Crypto Send and Cashout have the same fee structure?
No — they're priced differently; check each feature's fee details separately.