Can I Send Crypto Directly to Another Pluang User?

You can send crypto directly to another Pluang user, and it is free of charge — a benefit that has applied since 15 May 2025. This peer-to-peer transfer runs through the same Crypto Send feature you would use for any other send, but because both accounts sit on Pluang, the transfer skips the network fee and VAT that apply when you send to an external wallet on another platform. In practice that makes moving crypto to a friend, family member, or your own second account noticeably cheaper than an on-chain withdrawal. The transfer still goes through Pluang's standard Crypto Send security steps — including Authenticator, which is mandatory for every send regardless of destination. To start one, open the Crypto Send flow, choose the asset and amount, identify the recipient using the details shown in the app's send flow, and follow the on-screen prompts to complete the transfer securely.

• Sending to another Pluang user is completely free. There is no network fee and no VAT on a Pluang-to-Pluang transfer, which is what makes it cheaper than sending the same asset to an external wallet.
• It is separate from an external-wallet send. Sending to a wallet address on another exchange or platform is an on-chain transfer that carries a network fee plus VAT; sending to a fellow Pluang user avoids those costs entirely because the asset does not leave Pluang's system.
• It uses the same Crypto Send feature. You do not need a different menu — the peer transfer is handled inside the standard Crypto Send flow, which simply skips the network fee when the destination is another Pluang account.
• Authenticator is still required. Every Crypto Send, including a free transfer to another Pluang user, must be confirmed with Authenticator. This security step is never waived, even though there is no fee.
• Identify the recipient using the app's send flow. When you set up the transfer, the app shows you how to specify who receives it; enter the recipient's details exactly as prompted on screen so the crypto reaches the right account.
• Double-check the amount and recipient before confirming. Like any Crypto Send, a peer transfer is processed once you confirm, so review the asset, amount, and recipient details carefully before completing it.

Related questions:

Q: Does sending to another Pluang user cost anything?
No — a transfer to another Pluang user is completely free, with no network fee and no VAT. This has been the case since 15 May 2025. It is cheaper than sending the same crypto to an external wallet on another platform, where an on-chain network fee plus VAT apply. The saving comes from the asset staying within Pluang's system rather than moving on-chain.

Q: Is sending to a Pluang user the same process as sending to an external wallet?
Both are done through the same Crypto Send feature, so the starting point is identical. The key difference is cost: a transfer to a fellow Pluang user skips the network fee and VAT that apply to an external wallet send. You still select the asset and amount and confirm the transfer the same way, following whatever the app prompts for the destination.

Q: How do I identify the recipient when sending to another Pluang user?
Use the recipient details shown in the app's Crypto Send flow and follow the on-screen prompts. When you set up a peer transfer, the app guides you through specifying who receives the crypto, so enter that information exactly as requested. Confirming the recipient carefully matters because, like any crypto transfer, it is processed once you complete it.

Q: Does sending to a Pluang user still require Authenticator?
Yes — Authenticator is mandatory for every Crypto Send transaction, no matter the destination. A free transfer to another Pluang user is no exception: you still complete the standard security sequence, including the Authenticator code, before the transfer is processed. The absence of a fee does not remove any of the security steps that protect your account.

Q: Why is sending to a Pluang user cheaper than sending to an external wallet?
Because a Pluang-to-Pluang transfer stays entirely within Pluang's system, it does not need to be broadcast on-chain, so there is no network fee to pay and no VAT charged on that fee or the amount. An external wallet send, by contrast, is an on-chain transaction that incurs a network fee plus the associated VAT, which is why the two differ in cost.