The AI Agent Can See My Portfolio But Can’t Place Trades
On Pluang Agentic Trading, reading data and trading are separate permissions, so an AI agent granted only market data and portfolio access can see your holdings but cannot place an order. Reconnect the agent and approve the trading permission if you want it to trade for you. Even with trading granted, the agent can trade only US Stocks without leverage, Indonesian stocks and spot crypto.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The agent reads prices and holdings but says it cannot trade | The trading permission was not granted when you connected the agent | Reconnect the agent and approve the trading permission |
| The agent doesn’t seem to know a trading option exists | A permission you didn't grant makes those actions invisible to the agent, not merely blocked | Reconnect with the trading permission granted |
| You granted everything but still can’t trade a specific asset | The asset is outside Agentic Trading's scope, which covers US Stocks without leverage, Indonesian stocks and spot crypto | Trade gold, Crypto Futures, US Stock Options, mutual funds or leveraged US Stocks manually in the Pluang app |
| You want the agent to read but never trade | Granting only the data permissions is a valid, deliberate setup | Leave the trading permission ungranted |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email at tanya@pluang.com, or the call centre on (021) 8063 0065, Monday to Friday, 09:00–18:00 WIB.
Learn more: how to connect your Pluang account to an AI agent and which assets you can trade through Agentic Trading.
Related questions:
Q: Is this a bug?
No. Separate permissions are a deliberate design, so you can let an agent read your portfolio without letting it trade.
Q: Can the agent grant itself trading permission?
No. Only you can grant it, through Pluang's own authorisation page when you connect the agent.
Q: If I grant trading, can the agent withdraw my money?
No. Topping up, withdrawing or moving funds out of your account is never available to an AI agent, whatever else you grant.
Q: How do I change the permissions I granted?
The permissions are shown on Pluang's authorisation page when you connect an agent. To change them, reconnect the agent and approve only the permissions you want.
Last updated: 6 November 2026