Why Can’t the AI Agent Top Up, Withdraw or Convert My Money?
Agentic Trading cannot move money at all. No top-ups, no withdrawals, no transfers between wallets, no sending crypto out, and no manual currency conversion. This is a deliberate safety boundary rather than a temporary gap — do all of these yourself in the Pluang app.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You asked the agent to top up your account | Deposits are outside the agent’s permissions entirely | Top up in the Pluang app. |
| You asked it to withdraw to your bank | Withdrawals are never available to an AI agent, whatever permissions you granted | Withdraw in the app. |
| You asked it to convert rupiah to dollars | There is no manual conversion — conversion happens automatically inside a buy and is not separately controllable | Nothing to do for a trade; use the app for anything else. |
| You asked it to move funds between your wallets | Wallet-to-wallet transfers are not supported | Use the Pluang app. |
| You asked it to send crypto to an external address | Sending crypto out of Pluang is not supported through the agent | Use the Pluang app. |
If the issue persists:
Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).
Related questions:
Q: Could granting more permissions unlock this?
No. Money movement is not among the permissions that exist for the agent channel, so there is nothing to grant.
Q: Will my currency still convert when I buy?
Yes. A buy converts automatically as needed — you simply cannot ask for a conversion on its own.
Q: Is this why the agent can’t withdraw my profits?
Yes. The agent can sell an asset, but the resulting cash stays in your Pluang wallet until you withdraw it yourself in the app.
Q: Is this a temporary limitation?
Treat it as the current boundary. It is a deliberate safety design, not an unfinished feature.