The AI Agent Lost Access to My Pluang Account or Says It Isn’t Authorised

Question

Accepted Answer

The authorisation linking the agent to your account has expired or been revoked. Re-connect through Pluang’s official login flow to restore it. Pluang never asks for your OTP, PIN or password through an AI agent — if anything does, it is a scam. Stop and report it.

Symptom / ConditionPossible CauseSolution
 The agent says it isn’t authorised, or that its access expiredThe authorisation token has expired or was revokedRe-connect through Pluang’s official login flow.
 You revoked the agent’s access earlierRevocation takes effect immediately and lasts until you re-connectRe-connect the agent if you want it to work again.
 Anything asks you to give the agent an OTP, PIN or passwordPluang never collects credentials through an AI agent — only its own official login pageDo not provide them. Stop immediately and report it to Pluang Care.
 Re-connecting doesn’t restore accessSomething is preventing the authorisation from completingContact Pluang Care.
 You’re worried about your positions while access is lostLosing agent access does not affect existing positions or pending ordersManage them in the Pluang app as normal.

If the issue persists:Contact Pluang Care via live chat in the Pluang app, email tanya@pluang.com, or call (021) 8063 0065 (Monday to Friday, 09:00–18:00 WIB).

Related questions:
Q: Does losing access affect my positions?No. Your holdings and pending orders are unaffected — only the agent’s ability to act on them stops.
Q: Will Pluang ever ask for my PIN through an AI agent?Never. Credentials are only ever entered on Pluang’s own official login page. Anything else asking for them is a scam.
Q: Why did my agent lose access when I didn’t revoke it?An authorisation can end, for example when it expires or is revoked. Re-connect through Pluang’s official login page to restore it.
Q: Is re-connecting safe?Start the connection yourself from your AI app, and approve it only on Pluang’s official login page. Pluang never asks for your PIN, OTP or password through an AI agent or a chat.

Symptom / Condition	Possible Cause	Solution
The agent says it isn’t authorised, or that its access expired	The authorisation token has expired or was revoked	Re-connect through Pluang’s official login flow.
You revoked the agent’s access earlier	Revocation takes effect immediately and lasts until you re-connect	Re-connect the agent if you want it to work again.
Anything asks you to give the agent an OTP, PIN or password	Pluang never collects credentials through an AI agent — only its own official login page	Do not provide them. Stop immediately and report it to Pluang Care.
Re-connecting doesn’t restore access	Something is preventing the authorisation from completing	Contact Pluang Care.
You’re worried about your positions while access is lost	Losing agent access does not affect existing positions or pending orders	Manage them in the Pluang app as normal.