What Data Is Required to Replace or Delete My Registered Bank Account in Pluang?
To delete a bank account registered in Pluang, contact Pluang Care with three things: the bank name, the account number and your reason for deleting it. You don't need to send any details to replace an account, because you add the new one yourself in the app from Account → Bank Account → "+". It must be in your own name, and you can save up to 5 accounts, each from a different bank, so you only need to delete the old account first if you've reached that limit or the new account is at the same bank. A registered account's number or name can't be edited, only deleted. Deletion takes 1–3 business days once your data is complete, and Pluang Care tells you the outcome. Adding a bank account starts Pluang's 24-hour security hold on withdrawals.
What you need for each request
| Request | What you need | Where |
|---|---|---|
| Delete a registered bank account | The bank name, the account number and your reason for deleting it | Pluang Care: in-app live chat, email tanya@pluang.com, or phone (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB) |
| Add a new bank account | An account in your own name at a bank you haven't saved yet | In the app: Account → Bank Account → "+" |
| Replace an account with a new number at the same bank | Delete the old account first with the details above, then add the new one | Pluang Care for the deletion, then the app |
| Edit the number or name on a registered account | Not possible | Add the correct account as a new bank account instead |
Related questions:
Q: Do I need to give Pluang Care my new account number?
No. Pluang Care only needs the details of the account you want deleted: the bank name, the account number and your reason. You add a new account yourself from Account → Bank Account → "+" in the app, at any time, as long as it's in your own name and you haven't already saved 5 accounts or an account at the same bank.
Q: Can I edit the details of a bank account already registered in Pluang?
No. Once a bank account is registered, its number and the name on it can't be edited. If the details are wrong or have changed, add the correct account as a new bank account. If it's at the same bank as an account you've already saved, ask Pluang Care to delete the old one first, because each saved account must be from a different bank.
Q: How many bank accounts can I register in Pluang?
Up to 5, each from a different bank and all in your own name. You add them yourself from Account → Bank Account → "+", so you don't need to delete an old account before adding a new one unless you've reached 5 accounts or already have an account saved at that bank. Adding an account starts Pluang's 24-hour security hold on withdrawals.
Q: Will deleting a bank account affect my portfolio or a withdrawal in progress?
Deleting a bank account doesn't affect your portfolio or balances. A withdrawal that's already being processed still goes to the bank account it was placed with, and withdrawals can't be cancelled once they're submitted. Wait for any withdrawal in progress to finish before you ask Pluang Care to delete that account, so the money arrives where you expect it.