Will I Get a Notification After Successfully Deleting My Bank Account?
Yes. Once your bank account deletion has been processed, Pluang Care tells you the outcome, and the confirmation is sent to the email address registered to your Pluang account. Deletion takes 1–3 business days after Pluang Care has your bank name, account number and reason for deleting it, so check your inbox, including your spam or junk folder, within that time. You can also check for yourself: once the deletion is done, the account no longer appears under Account → Bank Account in the app. Until then, the account stays registered and can still receive withdrawals. If you get a deletion notice you didn't ask for, contact Pluang Care straight away.
What to do after you request a deletion
| Situation | What to do |
|---|---|
| You've received the confirmation | Check that the account no longer appears under Account → Bank Account. To add a new account, tap "+" on the same page. It must be in your own name |
| You haven't heard anything 3 business days after your data was complete | Check your spam or junk folder and make sure you're looking at the email registered to your Pluang account, then contact Pluang Care |
| You received a deletion notice you didn't request | Contact Pluang Care straight away to report it and secure your account |
Related questions:
Q: Which email address will the confirmation be sent to?
The email address currently registered to your Pluang account, not another personal address you may have used to contact Pluang Care. If you've changed your registered email recently, look in the inbox of the new address. Check the spam or junk folder too, in case the message was filtered.
Q: What if I receive a bank account deletion notice I didn't request?
Contact Pluang Care straight away through in-app live chat, email tanya@pluang.com or phone (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB) to report it. An unexpected change to your bank accounts can be a sign that someone else has access to your account, and the team can help you secure it. Never share your PIN or OTP with anyone who contacts you about it.
Q: Can I add a new bank account before the deletion is confirmed?
Yes, in most cases. You don't need to wait for the deletion unless the new account is at the same bank as the one being deleted, or you've already saved 5 accounts. Add it from Account → Bank Account → "+" in the app, in your own name. Adding a bank account starts Pluang's 24-hour security hold on withdrawals.