How Long Does It Take to Delete My Registered Bank Account in Pluang?
Deleting a registered bank account in Pluang takes 1–3 business days, counted from when Pluang Care has all the data it needs: the bank name, the account number and your reason for deleting it. Sending all three in your first message avoids a follow-up that would push the timeline back. You request the deletion through Pluang Care, by in-app live chat, email or phone, and Pluang Care tells you the outcome once it's done. You don't need to wait for the deletion to add a new bank account, unless you've already saved 5 accounts or the new account is at the same bank as the one being deleted. If a withdrawal to that account is still in progress, wait for it to finish before you ask for the deletion.
What affects how long it takes
| Situation | What it means for timing |
|---|---|
| You send the bank name, account number and reason in your first message | Deletion takes 1–3 business days from then |
| Some data is missing or unclear | Pluang Care asks you for it, and the 1–3 business days start once your data is complete |
| A withdrawal to that account is still being processed | Wait for it to finish before you ask for the deletion. A withdrawal in progress still goes to the account it was placed with |
| You want to add a new account at a different bank | Add it now from Account → Bank Account → "+", without waiting for the deletion, as long as you have fewer than 5 accounts saved |
| Your new account is at the same bank as the one being deleted | Wait for the deletion to finish, then add the new account, because each saved account must be from a different bank |
Related questions:
Q: Do I have to wait for the deletion before adding a new bank account?
Only if the new account is at the same bank as the one being deleted, or you've already saved 5 accounts. Otherwise, add it now from Account → Bank Account → "+" in the app. It must be in your own name. Adding a bank account starts Pluang's 24-hour security hold on withdrawals, so add it well before you plan to withdraw.
Q: Can the deletion be done faster?
The usual time is 1–3 business days once your data is complete. The best way to stay within it is to send the bank name, the account number and your reason in your first message, so Pluang Care doesn't need to ask you for anything. Business days don't include weekends or public holidays, so a request sent late in the week can take longer in calendar days.
Q: Can I track the status of my bank account deletion request?
Yes. Contact Pluang Care through in-app live chat, email tanya@pluang.com or phone (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB) to check on your request. You can also check for yourself: once the deletion is done, the account no longer appears under Account → Bank Account in the app.
Q: How will I know the deletion is done?
Pluang Care tells you the outcome once your request has been processed, and the confirmation goes to the email address registered to your Pluang account. Check your spam or junk folder if you don't see it. If more than 3 business days have passed since your data was complete and you've heard nothing, contact Pluang Care.