Can I Change My Username in the Pluang Application?
Yes, you can change your Pluang username — but the change cannot be done self-service through the app. All username changes are processed manually by the Pluang team. To request a change, contact Pluang Care via email at tanya@pluang.com, the in-app live chat, or the Pluang call center at (021) 8063 0065 on weekdays from 09.00–18.00 WIB.
Username changes on Pluang are handled by the Pluang team because your username must match your legal name as registered on your KTP — and the team needs to verify this before applying the change.
Why username changes require manual processing:
- Your Pluang username is linked to your verified KYC identity
- Only the Pluang team can update it after cross-checking with your registered identity documents
- This prevents fraudulent or unauthorised name changes on accounts
How to request a username change:
- Contact Pluang Care through any of these channels:
- Email: tanya@pluang.com (24 hours)
- In-app live chat (24/7)
- Phone: (021) 8063 0065 — Monday to Friday, 09.00–18.00 WIB
- Provide the required documents:
- Your full name as registered on your KTP
- A clear, non-blurry photo of your KTP
- Wait for processing — the Pluang team will complete the change within 1×24 hours and send a confirmation to your registered email.
Related questions:
Q: How many times can I change my username on Pluang?
There is no stated limit, but username changes must always reflect your legal name as on your KTP. Frequent name changes without valid reasons may be subject to additional review.
Q: Can I use a nickname or alias as my Pluang username?
No. Your Pluang username must match your full legal name as registered on your KTP. Nicknames or custom display names are not permitted.
Q: What if I just need to correct a typo or spelling error in my username?
A spelling correction is processed the same way as a full username change — submit a request via Pluang Care with your correct KTP name and a KTP photo.