What Data Is Required to Change My Username in Pluang?
To change your username in Pluang, you need to provide two things: your full name exactly as registered on your KTP, and a clear, non-blurry photo of your KTP card. These are submitted to Pluang Care, who will process the change manually on your behalf within 1×24 hours.
Username changes on Pluang must be done manually by the Pluang team — there is no self-service option in the app. The required documents help the team verify that the username you're requesting matches your verified legal identity.
Required documents:
- Full name as registered on your KTP — Your username on Pluang must match your legal name (as it appears on your national ID card). If you want a name correction, this is the name it will be corrected to.
- A clear, non-blurry photo of your KTP — A photo of your original KTP card (not a scan or photocopy). The photo must be well-lit and all text on the card must be clearly legible.
How to submit:
Contact Pluang Care through any of these channels:
- Email: tanya@pluang.com (24 hours)
- In-app live chat (24/7)
- Phone: (021) 8063 0065 — Monday to Friday, 09.00–18.00 WIB
Once your request is received with complete documents, processing takes up to 1×24 hours. You'll receive an email confirmation at your registered Pluang email when the change is done.
Related questions:
Q: Can my username be anything, or does it have to match my KTP name?
Your Pluang username must match your full legal name as registered on your KTP. It cannot be a nickname, alias, or custom display name.
Q: What if my KTP name has a different spelling than what's in my Pluang account?
If there's a discrepancy, submit a username change request with your correct KTP name and a photo of your KTP. The Pluang team will update your username to match the correct legal name.
Q: How long does a username change take to process?
Username changes take up to 1×24 hours after Pluang Care receives your complete request and verifies your documents.