Will I Get a Notification After My Username Has Been Successfully Changed?
Yes. Once your username has been successfully updated by the Pluang team, you will receive a notification via your registered email address. Make sure to check your inbox regularly after submitting your request — and also check your spam or junk folder in case the notification is filtered.
Username changes on Pluang are processed manually by the Pluang team, so the confirmation doesn't arrive in real time. Once the change is complete, an email notification is sent to the email address currently registered to your Pluang account.
What the confirmation email includes:
- Notification that your username has been updated
- Your new username as it appears in your Pluang account
What to do if you haven't received a confirmation:
If 1×24 hours have passed since you submitted your complete request and you still haven't received a confirmation email:
- Check your spam or junk email folder.
- Confirm you're checking the correct email address (the one registered to your Pluang account).
- Contact Pluang Care via live chat or email at tanya@pluang.com to check on the status.
Where to verify your username after the change:
Once the notification arrives, you can also confirm the update directly in the Pluang app by checking your account profile.
Related questions:
Q: Which email address will the username change notification be sent to?
The notification is sent to the email address currently registered to your Pluang account — not any other email you may have used to contact Pluang Care.
Q: How long after submitting my request will I receive the notification?
Username changes are processed within 1×24 hours. The confirmation email is sent once the change is applied, which can be any time within that window.
Q: What if I receive a username change notification I didn't request?
Contact Pluang Care immediately via tanya@pluang.com or in-app live chat to report and investigate the unauthorised change.