What is identity verification on Pluang?
Identity verification on Pluang is a mandatory process that confirms you are the same person as the identity you submitted before you can start investing. All users must complete Basic Verification first — which unlocks Crypto and Gold — before accessing further verification tiers for Mutual Funds, Indonesian Stocks, and US Stocks.
Pluang has four verification tiers, each unlocking different asset classes:
| Verification Tier | Assets Unlocked |
|---|---|
| Basic Verification (Verifikasi Dasar) | Crypto Assets, Gold |
| Indonesian Asset Verification (Verifikasi Aset Indonesia) | Mutual Funds, Indonesian Stocks |
| Global & Yield Asset Verification | US Stocks & ETFs, US Stock Options |
| Enhanced Due Diligence (EDD) | Situational — triggered when additional checks are required by regulators |
What you need for Basic Verification:
- An active email address you can access
- A valid e-KTP (national ID card)
- A working smartphone camera
Processing time for Basic Verification: 1–2 business days after documents are submitted (excluding weekends and public holidays).
Related questions:
Q: How long does identity verification take on Pluang?
Basic Verification takes 1–2 business days after your photo and data are submitted. You'll receive a notification in the app and by email once approved.
Q: Can foreign nationals (WNA) verify their identity on Pluang?
Yes. Foreign nationals verify using a valid passport. US citizens must also submit a FATCA form. After verification, WNA can access Crypto, Gold, and Mutual Funds — but not Indonesian Stocks.
Q: Do I need to re-verify if I already have a Pluang account?
If you've completed Basic Verification, you don't need to redo it. Each additional product tier requires its own separate verification — Indonesian stocks, US stocks, and so on.
Q: What happens after Basic Verification is approved?
You can immediately start investing in Crypto and Gold. To access Mutual Funds and Indonesian Stocks, complete Indonesian Asset Verification. For US Stocks, complete Global & Yield Asset Verification.