How do I complete Basic Identity Verification on Pluang?

You can complete Basic Identity Verification on Pluang in a few minutes via Account → Identity Verification → Basic Verification. You'll verify your email, photograph your e-KTP, take a selfie, and enter your personal details. Processing takes 1–2 business days after submission, excluding weekends and public holidays.

Related questions:

Q: How long does Basic Verification take on Pluang?
1–2 business days after your documents are submitted. You'll receive a notification via the app and email when your verification is approved or if further action is needed.

Q: What do I do if my Basic Verification is rejected?
You'll receive a notification with the reason for rejection. Return to Account → Identity Verification → Basic Verification to resubmit with corrected photos or information.

Q: Can I use a photocopy of my KTP for Basic Verification?
No. You must use your original, valid e-KTP. Photocopies, screenshots, or printed copies will be rejected.

Q: What can I invest in after Basic Verification is approved?
You can immediately invest in Crypto Assets and Gold. To access Mutual Funds and Indonesian Stocks, complete Indonesian Asset Verification.