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Salesforce and ServiceNow shift AI focus from hardware to software with distinct growth strategies.

Market News
21 Aug 2026, 15:48 WIB
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Salesforce and ServiceNow shift AI focus from hardware to software with distinct growth strategies.

Salesforce and ServiceNow both reported strong AI-driven growth but with different approaches. Salesforce posted $11.13 billion revenue, emphasizing its Agentforce AI platform and a $25 billion stock buyback, while ServiceNow grew subscription revenue 24.5% to $3.877 billion, driven by AI deals and security acquisitions. Salesforce focuses on cash flow and CRM integration, whereas ServiceNow aims to be an AI control platform with a security edge. Investors will watch Salesforce's ability to offset softness in marketing and Tableau and ServiceNow's margin impact from acquisitions. Both stocks have declined this year but present contrasting risk-reward profiles amid the AI software shift.

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