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Salesforce spends $2.7B to buy AI startup Cresta amid sector selloff, aiming to boost voice AI in Service Cloud.

Market News
03 Nov 2026, 17:48 WIB
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Neutral
Salesforce spends $2.7B to buy AI startup Cresta amid sector selloff, aiming to boost voice AI in Service Cloud.

Salesforce announced its acquisition of AI startup Cresta for $2.7 billion, focusing on enhancing voice AI capabilities within its Service Cloud platform. Despite a 14% drop in its stock this year and a broader tech sector selloff, Salesforce continues to invest heavily in AI, marking its fifth major purchase of 2026. The deal, expected to close by early 2027 pending regulatory approval, aims to integrate Cresta's voice agent technology to improve customer service automation. Investors will watch closely for the next earnings report for updates on integration progress and impact on Salesforce's financials.

Salesforce's market cap stands at $186.15 billion as of Nov 03, 2026, with a daily trading volume of 6,621,619 shares on Pluang. Despite the stock's 1.53% decline on the day, the company maintains a dividend yield of 0.78%, reflecting ongoing investor interest amid its aggressive AI acquisition strategy. The Pluang platform shows a typical hold time of 89 days and a 67% sell versus 33% buy order activity, indicating mixed sentiment as Salesforce continues to invest heavily in AI technologies.

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