Can I top up VA on Pluang from a different bank account?

Not at the moment. BCA VA, BRI VA, and Mandiri VA each only accept transfers from an account at the same bank. Bank INA VA, which accepted transfers from other banks, isn't available right now. If your bank isn't BCA, BRI, or Mandiri, use Direct BCA Transfer (minimum Rp500,000), QRIS, or GoPay instead. Whichever VA you use, the sending account must be registered in your own name.

• The same-bank rule applies to BCA VA, BRI VA, and Mandiri VA independently: having a BCA account lets you use BCA VA, but not BRI VA or Mandiri VA.
• If your bank isn't BCA, BRI, or Mandiri, use Direct BCA Transfer (minimum Rp500,000; it credits IDR Cash Wallet instead of IDR Crypto Funding), QRIS, or GoPay.
• Bank INA VA isn't available at the moment. Don't send money to a Bank INA VA number you saved earlier.
• This is separate from the own-name requirement — whichever VA bank you use, the sending account must still be registered in your own name matching your Pluang account.

Related questions:

Q: Can I send money to my BCA VA number from a Mandiri account?
No. BCA VA only accepts transfers from BCA accounts. From a Mandiri account, use Mandiri VA instead.

Q: What should I do if I don't have an account with BCA, BRI, or Mandiri?
Use Direct BCA Transfer (minimum Rp500,000), QRIS, or GoPay. Bank INA VA, which accepted transfers from other banks, isn't available at the moment.

Q: Why does Direct BCA Transfer land in a different balance?
Direct BCA Transfer credits IDR Cash Wallet, while VA, QRIS, and GoPay credit IDR Crypto Funding. Check which balance you need before you choose a method.

Q: Is this the same rule as the "must use your own name" requirement?
No, they're separate rules. The bank rule is about which bank the transfer comes from; the own-name rule is about whose name the account is registered under. Both must be satisfied for a VA top-up to go through normally.