Can I top up VA on Pluang from a different bank account?
Yes, with Bank INA VA — it accepts transfers from any bank that supports Real Time Online (RTO), so you don't need a Bank INA account. The exceptions are SeaBank and Jago, which don't support RTO yet. BCA VA, BRI VA, and Mandiri VA are different: each only accepts transfers from an account at the same bank. Either way, the account must be registered in your own name.
| VA bank | Which accounts can transfer to it |
|---|---|
| BCA VA | BCA accounts only |
| BRI VA | BRI accounts only |
| Mandiri VA | Mandiri accounts only |
| Bank INA VA | Any bank that supports Real Time Online (RTO), except SeaBank and Jago |
- The same-bank rule applies to BCA VA, BRI VA, and Mandiri VA independently: having a BCA account lets you use BCA VA, but not BRI VA or Mandiri VA.
- If your bank isn't BCA, BRI, or Mandiri, use Bank INA VA — transfer to it using the Real Time Online (RTO) method in your mobile banking app.
- SeaBank and Jago don't support RTO yet, so top-ups from those two banks can't go through Bank INA VA. Use Direct BCA Transfer (minimum Rp500,000; it credits IDR Cash Wallet instead of IDR Crypto Funding), QRIS, or GoPay instead.
- This is separate from the own-name requirement — whichever VA bank you use, the sending account must still be registered in your own name matching your Pluang account.
Related questions:
Q: Can I send money to my BCA VA number from a Mandiri account?
No. BCA VA only accepts transfers from BCA accounts. From a Mandiri account, use Mandiri VA or Bank INA VA instead.
Q: What should I do if I don't have an account with BCA, BRI, or Mandiri?
Use Bank INA VA — it accepts transfers from any bank that supports Real Time Online (RTO). If your bank is SeaBank or Jago, use Direct BCA Transfer, QRIS, or GoPay instead.
Q: Why can't I top up from SeaBank or Jago via Bank INA VA?
Bank INA VA only accepts Real Time Online (RTO) transfers, and SeaBank and Jago don't support RTO yet. Use Direct BCA Transfer (minimum Rp500,000), QRIS, or GoPay from those banks.
Q: Is this the same rule as the "must use your own name" requirement?
No, they're separate rules. The bank rule is about which bank the transfer comes from; the own-name rule is about whose name the account is registered under. Both must be satisfied for a VA top-up to go through normally.