What happened to Permata VA on Pluang?
Permata VA has been replaced by Bank INA VA. Old Permata VA numbers no longer work — any top-up sent to one fails or is rejected automatically. Your balance and portfolio are unaffected. Before your next top-up, copy a current VA number from the Pluang app. Bank INA VA accepts transfers from any bank that supports Real Time Online (RTO), except SeaBank and Jago.
| If you used Permata VA and your bank is… | Top up this way now |
|---|---|
| BCA, BRI, or Mandiri | That bank's own VA (BCA VA, BRI VA, or Mandiri VA) |
| Another bank that supports Real Time Online (RTO) | Bank INA VA |
| SeaBank or Jago | BCA Direct Transfer (minimum Rp500,000), QRIS, or GoPay |
- Old Permata VA numbers are no longer valid. If one is saved in your mobile banking app, stop using it — always copy the current number from the Pluang app.
- You don't need a Bank INA account to use Bank INA VA; any bank that supports RTO works, except SeaBank and Jago.
- Bank INA VA has the same fee as the other VA banks (Rp4,995 for top-ups under Rp2,000,000, or Rp1,665 for Rp2,000,000 or more, VAT included), the same Rp10,000 minimum, and credits the same IDR Crypto Funding balance.
- To find your VA number: open Wallet, select a balance other than RDN, tap Top Up, choose your bank, and copy the VA number shown.
Related questions:
Q: Is my balance affected by the switch from Permata VA to Bank INA VA?
No. Your existing balance and portfolio stay exactly as they are — only the VA number you top up to has changed.
Q: What happens if I transfer to my old Permata VA number?
The top-up fails or is rejected automatically by the system. Copy a current VA number from the Pluang app and top up again. If your bank shows the money left your account, contact Pluang Care with your transfer proof.
Q: Do I need to open a Bank INA account?
No. Bank INA VA accepts transfers from any bank that supports Real Time Online (RTO), except SeaBank and Jago.
Q: Did the VA top-up fee change?
No. Bank INA VA uses the same fee structure as BCA, BRI, and Mandiri VA, and the minimum top-up is still Rp10,000.