What Should My Proof of Transfer Look Like for a Direct BCA Top-Up?
Your proof of transfer for a Direct BCA Transfer top-up should be a screenshot or receipt from your banking app — such as ClickBCA, myBCA, mBCA, or Livin' by Mandiri — that clearly shows four pieces of information: the transfer amount, the transfer date and time, the recipient account information, and your own sender account number. Missing any of these four details can delay Pluang's verification, or your refund if the transfer needs to be reversed.
Your proof of transfer must clearly show:
- Transfer amount
- Transfer date and time
- Recipient (Pluang) account information
- Your sender account number
Common source apps: ClickBCA, myBCA, mBCA, and Livin' by Mandiri are examples. The same format works from any bank, as long as your source account is registered under your own name.
Related questions:
Q: Which banking apps can I use for my screenshot?
Any app showing a completed transaction receipt with the four required details — commonly ClickBCA, myBCA, mBCA, or Livin' by Mandiri.
Q: What happens if my proof of transfer is missing information?
It can delay verification of your balance or a refund if the top-up fails. Double-check all four details are visible before uploading.
Q: Does my proof of transfer need to show my own name?
Your account itself needs to match your registered Pluang name; the screenshot just needs to clearly show the four transaction details.
Q: Why does the proof of transfer matter if I already entered my details?
It's the visual cross-check Pluang uses against what you entered in Payment Confirmation — a mismatch or unclear screenshot can delay automatic crediting.