What Should My Proof of Transfer Look Like for a Direct BCA Top-Up?

Your proof of transfer for a Direct BCA Transfer top-up should be a screenshot or receipt from your banking app — such as ClickBCA, myBCA, mBCA, or Livin' by Mandiri — that clearly shows four pieces of information: the transfer amount, the transfer date and time, the recipient account information, and your own sender account number. You submit this alongside your Payment Confirmation in the Pluang app. Missing any of these four details can delay Pluang's verification of your top-up, or delay your refund if the transfer needs to be reversed, so double-check your screenshot captures all four clearly before uploading it.

• Required details on your proof of transfer: transfer amount, transfer date and time, recipient (Pluang) account information, and your sender account number.
• Common source apps: ClickBCA, myBCA, mBCA, and Livin' by Mandiri are examples of banking apps that show a transaction receipt you can use as proof of transfer. Your source account doesn't have to be at BCA specifically, only registered under your own name — any bank's transaction receipt works as long as it shows the four required details.
• Submitted together with: your source account number, transfer amount, and transfer date in the Payment Confirmation menu.
• Incomplete proof of transfer can cause delays: it can hold up the balance-check window (up to 1 working day for a name-mismatch check) or a refund (up to 2 working days), since Pluang needs all four details to match your transfer to your top-up request.
• One submission only: you can only submit Payment Confirmation once per top-up request, so make sure your proof of transfer is accurate and complete the first time.

Related questions:

Q: Which banking apps can I take my proof of transfer screenshot from?
Any app that shows a completed transaction receipt works — examples include ClickBCA, myBCA, mBCA, and Livin' by Mandiri. What matters is that the screenshot clearly shows the transfer amount, date and time, recipient account information, and your sender account number, regardless of which specific app you used.

Q: What happens if my proof of transfer is missing information?
Pluang may not be able to verify your transfer, which can delay crediting your balance or processing a refund if the top-up fails. Since Payment Confirmation can only be submitted once per top-up request, it's worth double-checking that your screenshot clearly shows all four required details before you upload it.

Q: Does my proof of transfer need to show my own name?
Your bank account name needs to match the name registered with your Pluang account — this is a requirement for Direct BCA Transfer top-ups generally, not specific to the proof-of-transfer screenshot itself. As long as the transfer came from an account under your own name, the proof of transfer just needs to clearly show the four required transaction details.

Q: Why does my proof of transfer matter if I've already submitted my transfer details?
Because it's the visual confirmation Pluang uses to cross-check what you entered in Payment Confirmation against what actually happened in your bank account. If the two don't match, or the screenshot is unclear or incomplete, it can delay the automatic verification that would otherwise credit your balance within minutes.