Why is the total on my Home page different from my Portfolio page?
The total on your Home page and the figures on your Portfolio page usually differ for one of a few everyday reasons, not because an amount is missing. The most common is timing: Pluang prices different assets from different live sources, such as exchange rates, stocks, crypto and gold, so values moving between the moment you look at one page and the next can show slightly different totals. What each figure includes also matters: the Home page gives you a quick summary, and the two figures may cover different things. Your full total is Portfolio Value at the top of your Portfolio page, which is your Net Asset Value plus your cash; one asset category, one tab such as Pockets, or one asset's percentage covers only part of your portfolio. US Stocks figures in USD leave out the exchange-rate effect that Rupiah totals include, and leveraged US Stocks and Crypto Futures count at your own money or margin plus unrealised profit or loss, not at full position size. When you compare, use figures of the same kind, in the same currency, taken at the same moment.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| The totals differ slightly and keep changing | Prices update continuously from several live sources, so the pages were read at different moments | Compare the two pages one after the other; small moving differences are normal |
| The Home page figure is higher than a portfolio figure | The two figures may cover different things, and a category or tab figure covers only the assets in it | For your full total, check Portfolio Value at the top of your Portfolio page, not one category or tab |
| A percentage on one asset doesn't match the portfolio percentage | The total percentage is weighted across all your holdings and includes currency effects in Rupiah | Compare an asset's percentage with that asset only; see how the return percentage is calculated |
| US Stocks look different on two screens | Each stock in your holdings list stays in USD, while the totals can show Rupiah, which adds the exchange-rate effect | Compare Rupiah totals with Rupiah totals; Net Asset Value on the Overview tab is always in Rupiah |
| A Crypto Futures or leveraged position looks smaller than its position size | Since the latest portfolio update, leveraged US Stocks count at your own money and Crypto Futures at the margin backing your positions, each plus unrealised profit or loss, not full exposure | No action needed; your position, leverage and margin are unchanged |
| The figures stay different after the prices have settled | The app display may not have refreshed | Close the Pluang app fully and open it again, then compare |
If the issue persists:
If the Home page and the Portfolio page still show clearly different totals for the same thing after you have refreshed the app and compared figures in the same currency, contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Include screenshots of both pages taken one after the other.
Related questions:
Q: Which figure shows my total wealth on Pluang?
Portfolio Value at the top of your Portfolio page is the broadest view: it is your Net Asset Value, the current value of your investments, plus your cash. The Portfolio page then breaks it down into categories, tabs and individual assets, so any single figure there covers only part of the whole. Since the latest portfolio update, leveraged US Stocks and Crypto Futures count at your own money or margin plus unrealised profit or loss, so the total reflects your own capital.
Q: Why do small differences keep appearing and disappearing?
Because the prices behind your portfolio keep moving. Pluang uses several live price sources depending on the asset, for example exchange rates for US dollar holdings and separate prices for stocks, crypto and gold. If you open one page and then another a few seconds later, the prices may have moved in between, so the totals differ slightly. The differences come and go with the market and don't mean anything has been added to or taken from your account.
Q: Does my USD balance count in my Portfolio Value?
Yes. Your cash balances are part of Portfolio Value, and that includes the Rupiah value of your USD balance, shown as USD Cash. The portfolio values your US dollars at the mid price between the buy and sell rate, while the wallet page uses the lower USD sell price, so the Rupiah value of the same dollars can look slightly different on those two pages. Your dollar amount is the same everywhere.
Q: Should the Home page and the Portfolio Value always match?
Not necessarily. The Home page gives you a quick summary, and its figure may cover different things from Portfolio Value or be read at a different moment. Differences normally come from comparing different things, such as a total against a single category, a Rupiah figure against a USD figure, or two readings taken seconds apart while prices move. Your full total is Portfolio Value at the top of your Portfolio page. If a figure still looks wrong after you have lined those up and refreshed the app, contact Pluang Care with screenshots of both pages.