What are Pluang's official WhatsApp numbers for Pluang+ members?

Pluang's official WhatsApp numbers are its three Pluang+ contact numbers: +62 811-1045-6456, +62 811-8112-6007 and +62 811-1053-8619. They serve Pluang+ members. The Pluang Customer Experience team uses +62 811-1045-6456 to follow up on reports you have already made to Pluang, and the Pluang+ team uses the other two. No other WhatsApp number is an official Pluang number, so treat any other number that claims to be Pluang with caution. Whichever number contacts you, Pluang will never ask for your OTP, PIN, password or bank card details. To raise a new question or issue, contact Pluang Care through in-app live chat, email at tanya@pluang.com or the call center at (021) 8063 0065, so your report is logged and handled by the right team.

Pluang+ contact numbers

When the Customer Experience team contacts you on WhatsApp

• To follow up on a report or ticket you have already made to Pluang.
• To ask for extra information needed to resolve your issue.
• To update you on the status of your report.

How to check that a WhatsApp message is really from Pluang

• It comes from one of the three numbers above. Save them in your contacts so you can recognise them.
• It is about an issue you have raised with Pluang or about your Pluang+ membership.
• It never asks for your OTP, PIN, password or bank card details, such as your card number, CVV or ATM PIN.

If you are unsure, confirm through in-app live chat before you reply.

Other ways to contact Pluang Care

• In-app live chat, available 24/7. If you cannot get into the app, use the live chat at pluang.com/faq.
• Email: tanya@pluang.com.
• Call center: (021) 8063 0065, Monday to Friday, 09:00–18:00 WIB.

Related questions

Q: Can I message the Customer Experience WhatsApp number first with a new question?
No. +62 811-1045-6456 is only used to follow up on reports you have already made, so new messages sent to it are not answered. For a new question or issue, use in-app live chat, email tanya@pluang.com or call (021) 8063 0065. Your report is then logged straight away and passed to the right team, and if it needs a follow-up, the team contacts you on WhatsApp.

Q: Why did nobody reply when I messaged an old WhatsApp chat with Pluang?
Each WhatsApp conversation with Pluang is opened to follow up one specific issue. Once that issue is resolved, the conversation is no longer monitored, so a new message sent in the same chat may not be read. If you have a new question or issue, contact Pluang Care through in-app live chat, email or the call center instead, which gets you help faster.

Q: What should I do if someone asks for my OTP or PIN in Pluang's name?
Do not share anything, because the request is not from Pluang. Pluang never asks for your OTP, PIN, password or bank card details through WhatsApp or any other channel. Do not click any link the number sends, block and report the number in WhatsApp, and then report what happened to Pluang through in-app live chat, email at tanya@pluang.com or the call center.

Q: What should I do if I have already shared my OTP or PIN?
Act straight away. Freeze your account with Bekukan Akun Sementara, under Kontrol Akun on the Privasi dan Keamanan page in the app. This logs out every device and blocks all money going out. Then contact Pluang Care through live chat or the call center so the team can help secure your account. Once you have access again, change your PIN, check your account activity and report any transaction you do not recognise.

Q: Does Pluang contact users from personal WhatsApp numbers?
No. Pluang only contacts you on WhatsApp through the three Pluang+ contact numbers listed in this article. Treat any message or call from another number that uses Pluang's name with caution, even if it shows Pluang's logo or knows some of your details. When in doubt, check with Pluang Care through in-app live chat before you reply or share anything.

Remember: never share your OTP or PIN with anyone, including anyone who claims to be from Pluang.

Last updated: 15 October 2026