Where Is Pluang's Office?
Pluang's office is at The Plaza Office Tower, 15th Floor, Unit 15B-C, Jl. MH Thamrin Kav 28-30, Gondangdia, Menteng, Central Jakarta, DKI Jakarta 10350, as listed on pluang.com. Pluang was founded in 2019, and each of its products in Indonesia is run by an Indonesian company (PT) licensed and supervised by OJK or Bappebti. For questions about your account, a transaction or a problem in the app, contact Pluang Care rather than the office address: use live chat in the app, email tanya@pluang.com, or call (021) 8063 0065, Monday to Friday, 09:00 to 18:00 WIB. These channels can check your account and follow up your request. Pluang's official address and contact details are published on pluang.com and in the app; treat any other address, phone number or account that claims to be Pluang with caution.
How to reach Pluang
| Channel | Details |
|---|---|
| Office address | The Plaza Office Tower, 15th Floor, Unit 15B-C, Jl. MH Thamrin Kav 28-30, Gondangdia, Menteng, Central Jakarta, DKI Jakarta 10350 |
| Live chat | In the Pluang app |
| tanya@pluang.com, monitored 24 hours | |
| Call center | (021) 8063 0065, Monday to Friday, 09:00 to 18:00 WIB |
Related questions:
Q: Who runs Pluang's products in Indonesia?
Each Pluang product is run by an Indonesian company (PT) licensed and supervised by OJK or Bappebti: PT Bumi Santosa Cemerlang for crypto, PT PG Berjangka for US Stocks, Options and Commodities, PT Sarana Santosa Sejati with PT Pluang Maju Sekuritas for Indonesian Stocks, PT Sarana Santosa Sejati for Mutual Funds, and PT Pluang Emas Sejahtera for Gold. See "Is Pluang regulated?" for each licence.
Q: How do I know a Pluang address or contact is genuine?
Pluang's official address and contact channels are the ones published on pluang.com and in the Pluang app. If someone gives you a different address, phone number or social media account and claims to be Pluang, check it against those sources before sharing any information or sending money. See "How do I know Pluang's official social media and customer service channels are real?" for more.
Q: What is the fastest way to get help with my account?
Contact Pluang Care through live chat in the app, by email at tanya@pluang.com, or by phone on (021) 8063 0065 on weekdays from 09:00 to 18:00 WIB. Pluang Care can check your account and transactions, which the office address cannot do for you. Have your registered email or phone number ready so your request can be found quickly.