How Does Pluang Communicate Regulatory and Product Updates to Users?
Pluang shares regulatory and product updates through the Pluang app, push notifications, email to your registered address, announcements on the Pluang Akademi blog, and Pluang's official social media accounts. Updates that affect your account or a product you hold reach you in the app, by push notification or by email, while wider changes, such as asset delistings or a product's licence change, are also published on the Pluang Akademi blog. Only trust announcements that come from the app, pluang.com, or accounts linked from those two sources.
Where Pluang's updates appear
| Channel | What it is used for | How to make sure you see it |
|---|---|---|
| Pluang app | Product and account updates shown when you open the app | Keep the app updated to the latest version |
| Push notifications | Time-sensitive alerts, such as margin alerts on leveraged products | Allow notifications for the Pluang app in your phone settings |
| Notices sent to the email address registered on your account | Keep your registered email address up to date | |
| Pluang Akademi blog | Public announcements, such as asset delistings and licence changes | Check pluang.com/akademi/blog |
| Official social media | Announcements and campaigns | Follow only accounts linked from the Pluang app or pluang.com |
Pluang never asks for your PIN or OTP in an announcement, a direct message or a call. Treat any "update" that asks for these, or that comes from an account not linked from the app or pluang.com, as a likely scam.
Learn more: announcements on the Pluang Akademi blog (in Indonesian) and how to recognise Pluang's official channels.
Related questions:
Q: Where can I find past Pluang announcements?
On the Pluang Akademi blog at pluang.com, which keeps public announcements such as asset delistings and the move of Crypto Futures to an OJK licence. Updates about your own account are sent to you in the app or by email.
Q: How do I make sure I receive Pluang's notices?
Allow push notifications for the Pluang app, keep the app updated, and keep the email address registered on your Pluang account current, since formal notices are sent there.
Q: What should I do if I get an "update" from an account I don't recognise?
Check it against the links published in the Pluang app or on pluang.com, and never share your PIN or OTP. If you are unsure, contact Pluang Care through in-app live chat, email at tanya@pluang.com or the call center at (021) 8063 0065.
Last updated: 6 November 2026